BUSINESS ASSURANCE ANALYTICS SPECIALIST - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking a detail‑oriented and analytically minded individual to join our Business Assurance team, focusing on contract‑to‑invoice assurance. This role plays a critical part in protecting revenue integrity by identifying, analysing, and mitigating financial and operational risks across complex systems and data sources. Working closely with Finance, IT, Network, and local market stakeholders, the role contributes to transparency, accuracy, and continuous improvement in billing and customer profitability processes.

What you’ll do

• Perform in depth data analysis to identify margin leakage, billing inconsistencies, and financial anomalies
• Execute and continuously improve automated and manual controls across contract, usage, billing, and charging data
• Monitor platform integrity processes and investigate alarms or potential anomalies linked to offers and services
• Produce standard and ad hoc analytical reports to support ongoing initiatives and decision making
• Analyse new commercial initiatives to define new control requirements or enhance existing ones
• Act as a trusted business partner for first and second line teams, supporting mitigation actions and issue resolution
• Contribute to the design, development, and maintenance of independent second line data sources
• Participate in cross functional and company wide projects to onboard new data sources and prevent future errors

Who you are

• An analytical professional with strong attention to detail and structured problem solving skills
• Experienced in working with large and complex financial or customer datasets, drawing actionable insights
• Confident using analytical and BI tools such as MicroStrategy, Power BI, or similar platforms
• Comfortable collaborating with remote, international teams and engaging a wide range of stakeholders
• Knowledgeable in auditing principles; experience in financial reporting is an advantage
• Educated to university level in Economics, Business Informatics, IT, or a related field.
• Bringing at least three years of overall experience, including time in a similar analytical or assurance role
• Experienced within business or margin assurance, ideally in a telecommunications environment
• Fluent in English (B2) and Italian (B2)

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to end to end business assurance processes within a global organisation
• Opportunities to collaborate with international stakeholders and multidisciplinary teams
• A role with clear impact on financial integrity, customer trust, and operational excellence
• A supportive environment that values continuous improvement, learning, and collaboration
• The chance to contribute to transformation initiatives across markets and functions

What skills you will learn

• Advanced data analysis and control automation techniques in a telco environment
• Business partnering skills across first and second line assurance models
• Practical application of risk mitigation frameworks and financial impact measurement
• Enhanced stakeholder communication within complex, matrixed organisations
• Broader understanding of contract to invoice processes and revenue assurance

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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