CYBER DEFENCE ANALYST - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking a Cyber Defence Analyst to join our Cyber Security Operations Centre (CSOC) team. This role is pivotal in identifying, validating, and analysing security threats using advanced tools and technologies. You will work closely with senior analysts and incident managers to deliver actionable insights and recommendations for risk mitigation. The position requires working in a 24/7 environment on rotational shifts and collaborating with global teams to ensure robust security measures across Vodafone’s digital assets.

What you’ll do

• Act as a frontline cyber defender, ensuring protection of digital assets from unauthorised access.
• Investigate, analyse, and triage security alerts using CSOC tools and processes.
• Document event analysis and maintain case ownership until closure.
• Perform historical analysis of detected events and support incident managers during critical situations.
• Participate in daily stand-up calls and contribute to knowledge base articles.
• Collaborate with global CSIRT teams for ongoing cases and document SOPs and processes.
• Proactively work on alert reduction and process stabilisation.
• Ensure mitigation measures for spam and phishing alerts.
• Communicate effectively about threats, malware behaviour, and risks to business stakeholders.

Who you are

• Minimum 3 years of experience in Cyber Security, SOC operations, SIEM technologies, and incident management.
• Strong understanding of networking and security concepts, with hands-on experience in SIEM tools such as ArcSight, Splunk, QRadar, or LogRhythm.
• Industry-recognised certifications such as CEH, CCNA Cyber Ops, or Security+.
• Excellent analytical and communication skills, with the ability to follow defined triage playbooks.
• Knowledge of cybersecurity threats, attack techniques, and operational monitoring of security events.
• Degree in Computer Science, Information Technology, Engineering, or equivalent.
• Experience in global customer handling and a reputation for integrity and cultural sensitivity.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work in a global 24/7 Cyber Security Operations Centre.
• Exposure to advanced security tools and technologies.
• Collaborative environment with global teams and industry experts.
• Continuous learning and development in cybersecurity trends and practices.

What skills you will learn

• Advanced threat analysis and incident response techniques.
• Hands-on experience with SIEM platforms and security monitoring tools.
• Process optimisation and alert reduction strategies.
• Effective communication and collaboration in high-pressure environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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