Customer Care Advisor - English Speakers VOIS

Job Description

Role Purpose:

The Customer Care Advisor for English Speakers is responsible for providing exceptional customer service to English-speaking customers. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities:

• Respond to customer inquiries promptly and effectively.
• Maintain a high level of customer satisfaction in every interaction.
• Work collaboratively with team members to resolve customer issues.
• Adhere to company policies and procedures.

Qualifications:

• Language Skills: Fluency in English, both written and spoken.
• Experience: Previous experience in customer service or a related field is preferred.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Strong problem-solving abilities and attention to detail.
• Interpersonal Skills: Ability to work well in a team and handle stressful situations with a positive attitude.

What We Offer:

• Global Exposure: An engaging, motivating, and inclusive workplace with global exposure.
• Rotational Shifts: Rotational shifts and weekends.
• Benefits: Various benefits including life insurance, medical, and many other job perks.
• Public Holidays: The choice between a day off or double pay if you work on a public holiday.
• Remote Work Option: The option to work three days per week from home.
• Connectivity and Internet Allowance: The company will provide connectivity and internet allowance to support remote work.
• Training: On-the-job training will be provided to familiarize the advisor with the company's products, services, and customer service protocols.

Must-Have Requirements:

• C1 Fluent English Speaker: Proficiency in English, both written and spoken, at a C1 level.
• Education: Graduate or drop out with no academic commitment to the university.

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