CSDB Support Tech Sr. Specialist

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

• Handling CSDB – EIR –MNP-HSS-HLR 2nd line support daily activities.
• Handling and troubleshooting relevant nodes problems.
• Applying relevant network changes according to Change management guidelines.
• Interfacing and communicating with vendors, to track and follow up for the escalated problems, and planned nodes maintenance activities (software maintenance, upgrades and preventive maintenance).
• Minimizing customer experience in emergencies and planned activities, introducing relevant appropriate preventive actions to keep highest network availability.
• Following procedures and processes in all team activities.
• Maintaining S/W and H/W levels of relevant nodes, to be in the best shape, with edge level.
• Building highest technical skills, and ensure adequacy/compliance to company values.

Role Profile

Maximizing Operational Efficiency (Maximum productivity):

• Meet Capacity/rollout/expansions plans across CSDB.
• Troubleshooting ability: Attempts made to troubleshoot in problem handling.
• Developing tools that enhance fault detection and troubleshooting facility.
• Best coordination with relevant teams

Network Availability, keeping best network quality:

• Nodes availability maintained as target.
• Handling emergencies related to Nokia CSDB Nodes
• Risk analysis and management during emergency cases.
• Follow up major network activities to ensure fault free operation during different project phase.
• Keep network elements in top shape.
• Preventive / Proactive maintenance activities.
• Proactively act on noticeable experience problems.
• Ensure adherence to work procedures & security.
• Proper reporting for all activities and incidents

Vendor management:

• Tracking and following up with vendor for escalated problems.
• Handling planned maintenance activities with vendors

Escalation and Reporting:

• Reporting planned activities, and unplanned outages with respect to time and necessary details.
• Accurate logging on Remedy

Technical Competence:

• Preparation and implementation of any manual intervention on relevant nodes.
• Keep team technical database updated with all needed data.
• Adherence to work procedures and security requirements.

Projects Handling:

• Follow up and handle projects with various relevant departments.
• Full awareness of all project aspects and convey the knowledge to the team members.
• Presenting the O&M needs & responding to others needs.
• Meet projects deadlines without conflicting with operational guidelines.

Providing best customer service:

• Minimize resolution time.
• Avoid customer impact as much as possible in any action.
• Sticking to maintenance window timings.
• Best serving our internal customers

People:

• Coaching and technical guidance for other team members.
• Team work spirit and cooperation with others.

Qualifications and Competencies

Education: BSc of Engineering in Telecommunications.

Work Experience: 2+ years in technical related field.

PC Knowledge: Basic knowledge of operating systems (Windows, Unix, … etc.). Excellent knowledge of MS applications.

Technical skills:

Excellent knowledge in mobile business.

Excellent knowledge in Operating systems (Linux, Unix).

Very Good knowledge about signalling.

Personal skills:

Excellent communication skills.

Teamwork spirit

Self-dependant

Analytical thinking and problem solving skills Self motivated

Flexibility and decisiveness

Fluent in written and spoken English

Special requirements:

Positive thinking

Work under pressure

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.