Credit to Collections Lead - VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking an experienced Credit to Collections professional to join VOIS in Pune, supporting global stakeholders and teams across multiple geographies. This role is responsible for leading end-to-end Credit to Collections operations, including collections, dunning, dispute management, credit management, reporting, controls, stakeholder engagement, and continuous improvement initiatives. The successful candidate will combine strong analytical capability, people leadership experience, and operational excellence to drive performance, customer satisfaction, compliance, and process transformation.

What you’ll do

Operational Planning, Operations and Service

• Partner closely with Credit to Collections leadership, Global Process Leaders, and key stakeholders.
• Drive achievement of annual financial and operational objectives across the process.
• Own and oversee end-to-end Credit to Collections processes, including controls and governance activities.
• Implement and sustain quality frameworks aligned with global best practices.
• Deliver accurate daily, weekly, and monthly reporting to Finance Operations and business partners.
• Oversee collections performance and provide direction to ensure effective day-to-day operations.
• Improve outbound and inbound collections effectiveness through process optimisation and best-practice implementation.
• Support and lead projects that enhance operational efficiency and business outcomes.

Customer Satisfaction

• Build and maintain strong relationships with internal and external stakeholders.
• Address issues proactively and implement preventive measures to reduce recurrence.
• Align service delivery with evolving business requirements.
• Ensure customer needs are supported through effective processes, systems, and procedures.

Leadership & Teamwork

• Lead workforce and business planning activities for the Credit to Collections team.
• Define team objectives and ensure successful delivery against agreed priorities.
• Recruit, coach, mentor, and develop team members.
• Establish and maintain succession planning within the team.
• Contribute as a key member of the wider Finance Operations leadership team.
• Collaborate across finance functions with a focus on:
  • Billing
  • Cash Application
  • Collections
  • Accounts Receivable Reporting
  • Service Levels
  • Period-end closures
  • Balance Sheet Reconciliations

Compliance and Control

• Maintain a robust control environment and ensure compliance with Group policies.
• Support adherence to SOX requirements, internal audit, external audit, and key control frameworks.
• Collaborate with internal and external stakeholders to resolve queries and control-related issues.

Performance Management and Continuous Improvement

• Apply escalation governance and proactive stakeholder communication practices.
• Identify and implement improvement opportunities aligned with global performance measures.
• Lead month-end closing activities and balance sheet reconciliations.
• Analyse data to identify trends, risks, and opportunities for improvement.
• Drive continuous improvement initiatives to advance operational effectiveness and efficiency.
• Support resolution of operational, process, and control-related challenges.
• Translate customer insights into process enhancements and service improvements.

Who you are

Bachelor’s or Master’s degree in Accounting or a related discipline.Minimum 6 years of experience in Credit to Collections and Accounts Receivable operations.Minimum 2 years of people leadership or team management experience.Strong understanding of collections, dunning, dispute management, and credit management processes.Experience managing end-to-end Accounts Receivable operations.Strong analytical, problem-solving, and decision-making capabilities.Customer-focused with a commitment to delivering high-quality results within agreed timelines.Able to collaborate effectively within global and cross-functional environments.Adaptable, flexible, and comfortable working in evolving business environments.Proficient in SAP S/4HANA, ERP platforms, and CRM systems.Strong working knowledge of Microsoft Outlook, Excel, and Word.Good written and verbal communication skills.Strong understanding of financial statements, credit assessment methodologies, and risk evaluation.Experience in automation, robotics, or transformation projects is advantageous.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work with global stakeholders across multiple markets and regions.Exposure to end-to-end Finance Operations and Credit to Collections processes.Leadership responsibility with ownership of business outcomes, process performance, and team development.Participation in transformation, automation, and process improvement initiatives.Experience working within a large-scale global shared services environment.Opportunity to influence operational strategy, service delivery, and customer experience.

What skills you will learn

Advanced global stakeholder management and business partnering.Credit risk assessment and decision-making techniques.Finance operations leadership and workforce planning.Process governance, compliance, and control management.Data analysis, reporting, and performance diagnostics.Continuous improvement and operational excellence methodologies.Transformation, automation, and project management capabilities.Strategic collections management and customer engagement practices.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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