Cloud Operations Team Leader

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Cloud Operations Team Leader will be part of the Cloud team, responsible for the operations of the Cloud Operations team and the cloud environments used to virtualize network functions in Vodafone’s core network. This includes managing current platforms and leading any transition toward new technologies to assure Vodafone Cloud efficiencies across markets.

The role requires leadership, administrative tech support, and coordination to assist the Cloud Operations department and Manager with documentation, data management, inventory, and communication across teams inside and outside Cloud Vertical.

What you’ll do

• Managing and supporting a mixed environment of VMware vSphere, VMware Tanzu, VMware NSX, RedHat OpenShift Container Platform (RHOCP).
• Implementing security policies and remediating vulnerabilities on platforms following best practices and company procedures.
• Discussing, evaluating, and organizing change management, fault management, and service request processes with design and delivery teams, ensuring alignment across markets.
• Team leadership, performance management, and resource planning.
• Incident, change, and problem management for multi-vendor cloud platforms including RHOCP.
• Life cycle management of diverse cloud infrastructure across markets.
• Technology vendor management and strategic vendor engagement.
• Relationship management with design teams, engineering teams, and internal customers across multiple markets.

Who you are

• Strong expertise in Cloud technologies: CAAS, PAAS, IAAS in VMware, Red Hat OpenShift (RHOCP).
• Deep understanding of Storage, SAN, Network architectures.
• Excellent communication skills for aligning stakeholders and facilitating multi-market collaboration and ability to drive adoption of new technologies and processes smoothly while managing change resistance.
• 3+ years of system/cloud administration with VMware or Red Hat Linux.
• Problem Solver.
• Strong aptitude for learning new technologies and methodologies.
• Ability to perform in stressing and emergency conditions.
• Project management and time management.
• Fluency in English.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.