Channel Management Analyst

Job Description

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Role Purpose/Business Unit:

To support Vodacom Direct’s channel operations by coordinating campaign performance, partner enablement, and project testing activities. This role plays a key part in ensuring the smooth onboarding and management of trade partners, accurate reporting, and continuous improvement of customer experience, sales performance, and operational efficiency. The candidate will be responsible for consolidating the performance of new lines and add on lines to present a complete view of the Vodacom Direct Inflow portfolio.

Your responsibilities will include:

Campaign & Business Partner Performance Support

• Monitor and track performance across acquisition, base management, and retention campaigns.
• Assist in analysing campaign results to optimise campaign strategies.
• Generate monthly, weekly and ad hoc reports on agent and partner performance, customer pain points, and service gaps.
• Validate campaign insights through call listening and data analysis to ensure quality and relevance.

Trade Partner & Telesales Support

• Support onboarding of new trade partners: due diligence, document collection, Dealer ID creation, IRSP/SFTP access, and training coordination.
• Track and manage deal letters and bespoke deals, to ensure alignment with commercial goals.
• Monitor 14-day cancellations and returns, and work with partners to reduce churn and improve customer retention
• Coordinate the distribution of deals and ensure partners have access to the latest offers and promotions.

Project Enablement & Testing

• Assist in planning, executing, and tracking enablement projects to support Vodacom Direct operations.
• Provide regular updates to leadership on project progress and outcomes.

Compliance & Continuous Improvement

• Ensure compliance with internal policies, data protection laws, and industry regulations.
• Identify process inefficiencies and collaborate with cross-functional teams to implement improvements.
• Share best practices and support training updates based on campaign and partner performance insights.

The ideal candidate for this role will have:

• Matric (Essential)
• Minimum of 2 years relevant experience

Core competencies, knowledge, and experience:

• Campaign performance tracking.
• Partner onboarding and support.
• Sales operations and deal management.
• Project coordination and reporting.
• Compliance and process improvement.
• Data analysis – to interpret campaign and partner performance.
• Communication – for coordinating with partners and internal teams.
• Project management – to support enablement initiatives and track progress.
• Problem-solving – to identify service gaps and improve processes.
• Compliance awareness – to ensure adherence to policies and regulations.
• Strong analytical and problem-solving skills with experience in reporting and performance tracking.
• Excellent communication and relationship management skills.
• Detail-oriented – to ensure accuracy in reporting and compliance.
• Proactive – to identify gaps and drive improvements.
• Collaborative – to work effectively with partners and cross-functional teams.
• Adaptable – to manage changing priorities and multiple projects.
• Customer-focused – to understand and address service gaps and pain points.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 15 January 2026

The base location for this role is Midrand, Vodacom Campus

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.