Change Management Specialist

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a Change Management Specialist to drive transformation and continuous improvement within the Delivery team. This role focuses on shaping requirements for automation and process optimisation, supporting delivery into live operations, and partnering with internal and external stakeholders to enhance ways of working. The individual will be instrumental in assessing change impacts, enabling adoption, and contributing to the strategic roadmap of the function.

What you will do

• Build strong, collaborative relationships with stakeholders to identify opportunities that improve the Delivery team’s ways of working.
• Engage confidently with senior stakeholders to discuss, negotiate, and advocate for changes in working practices.
• Maintain and groom a backlog of improvement initiatives, prioritising based on effort–benefit considerations.
• Plan, implement, document, enable, and monitor adoption of continuous improvement initiatives in partnership with cross‑functional teams.
• Apply tools and methodologies such as Excel, Power BI, Jira, data analytics, process modelling, documentation, and reporting to drive improvements.
• Assess changes originating outside the Delivery team, determining impact, optimising them collaboratively, and supporting their adoption.
• Provide support for urgent or short‑notice priorities aligned to the Fixed Connectivity Senior Delivery Manager.

Who you are

• Experienced in a multinational environment, with English proficiency at B2–C1 level.
• Minimum of 2 years’ experience in change management within an IT or telecom context.
• Skilled in project management frameworks such as PRINCE2 or equivalent.
• Familiar with Six Sigma, Waterfall, and Agile methodologies.
• An articulate communicator capable of engaging and educating stakeholders at all organisational levels.
• Proficient with Excel, Power BI, Jira, MS Teams, PowerPoint, and Word, with strong multitasking and team‑collaboration abilities.
• Comfortable working with ambiguity, analysing complex information, and developing processes from the ground up.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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