Change Management Coordinator-Fixed term contract - 2 years

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an Informatic Project Specialist to coordinate software and hardware configuration projects across Vodafone’s networks, delivering support for major applications used by international Vodafone operators. The individual will work within the Network Operations Centre, supporting change management processes, ensuring prioritisation, risk identification, and timely execution of corrective software/hardware activities within a structured procedural framework.

What you will do

• Coordinate software and hardware correction projects across Vodafone telecom applications.
• Plan activities and allocate resources for implementation projects aligned with network development needs.
• Act as an escalation point for deviations from the initial project plan.
• Adjust project execution plans and escalate high‑complexity issues according to the escalation matrix.
• Manage risks associated with software and hardware implementation activities.
• Identify improvement areas in implementation processes and define corrective recommendations.
• Deliver regular reports, briefings, and recommendations on project progress and performance.
• Ensure project execution complies with client requirements and relevant procedural frameworks.
• Conduct scheduled reviews of telecom configuration projects to achieve agreed KPIs.
• Maintain and update the ticketing platform to reflect ongoing activities.

Who you are

• A clear and confident communicator with strong interpersonal skills and a professional, positive approach.
• Skilled in analytical and synthetic thinking with the ability to assess complex technical situations.
• Able to make urgent decisions under time pressure and operate effectively in demanding situations.
• Adaptable, flexible, and comfortable managing change.
• Holds a bachelor’s degree in a technical field (e.g., Electronics and Telecommunications, Automation, Computing, Informatics).
• Experienced in fixed and mobile service technologies.
• Brings 2–3 years of technical expertise in the IT/Telecom field and 1–2 years in coordinating software/hardware development activities.
• Knowledgeable of ITIL/eTOM frameworks.
• Possesses multicultural or multinational working experience (preferred).
• Speaks English, with additional languages such as German, Italian, or Spanish considered an advantage.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What skills you will learn

• Advanced project coordination and change management skills within a telecom environment.
• Enhanced analytical capabilities in assessing technical configurations and system performance.
• Risk management techniques in high‑availability network operations.
• Practical application of ITIL/eTOM frameworks.
• Cross‑functional collaboration in multinational technical project environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.”
#JDEnhancedByTARA

Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2

What’s in it for you

- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leaveWe recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#VOIS