Role Purpose and Key Responsibilities

Role purpose:

The Centre of Excellence (Business Resilience) will drive efficiency and effectiveness to ensure achievement of world class resilience capabilities within the organization.

This role will ensure the transformation and ongoing success of the functional processes, provide a pool of processes, review, re-engineer and automate arduous manual processes thus driving the digital transformation in the company. Manage the implementation of projects/ upgrades such as various IT/ Network & Payment systems within the enterprise

The role will also administer various monthly and ad-hoc management reporting function to ensure accuracy, timely completion and compliance with divisional and corporate policies and procedures as well line management instructions.

Key Responsibilities:

• Coaching and training the team on processes, procedures and technical or strategic organizational plans
• Compliance with Vodafone & Vodacom Group Business Resilience Management policy.
• Assist the BRM Manager to conduct Annual Business Impact assessments.
• Assist the BRM in coordinating incidents and crises as per crisis management plan.
• Take part in developing and testing incident and technical recovery plans.
• Implementation of Business Continuity culture across the organization.
• Perform key suppliers risk assessment and ensure adequate BCM plans are developed by suppliers.
• Assist the BRM in the preparation of Business Resilience reports.
• Provide regular updates on performance of the sub process(es).
• Follow the escalation path and non-surprise management philosophy.
• Ensure project timelines are respected and adhered to.
• Ability to manage multiple project workflows at once.
• Driving continuous business process improvements, best practice, and operational efficiencies.To optimise customer satisfaction and add value to the business.Reporting - incorporating the setting of standards. Determine and implement applicable measures with associated benchmarking exercises to measure value added.
• Gain solid knowledge of best practises in other Vodafone markets as well as external markets.
• Develop the functional training strategy and ensure continuous knowledge transfer and retention.
• Work closely with the Group Process Owners (GPOs) on initiatives and contribute to the GPO’s roadmap.

Qualification, Experience and Competencies

• Degree in IT/ Computer Science or Engineering (Essential).
• Project management qualification (Desired).
• Certificate in accredited Business Continuity Institute (Essential).
• Professional accreditation on CISA/ CISM/ CISSP (Desired).
• Minimum of 2+ years relevant experience in an IT Change Management role/Cyber Resilience role experience.
• Network inter-switching understanding.
• Performance Management and Reporting (e.g. based on identified KPIs) experience.
• Knowledge of the efficiency and effectiveness attributes of world class processes and internal controls.
• End to end knowledge of Business Continuity Management lifecycle
• Knowledge of how system commissioning and decommissioning operations work
• Ability to independently work with in-house systems to review Business Impact Assessments (BIAs)
• Excellent Knowledge of MS Office and skills.
• Competent in using MS-Office applications.
• Excellent knowledge on intersystem interactions and methodologies such as API integration and load balancing.
• Excellent facilitation skills.
• Communication – written or oral (the ability to speak and write in a clear, concise and fluent manner to both individuals and groups).
• Negotiation, Planning, Co-ordination, Networking, Interpersonal, Management skills.
• Change management.
• Aptitude for fostering positive relationships
• Problem solving.
• The ability to explain complex information clearly and simply.
• Operational excellence and attention to detail.
• Ability to adapt quickly in a new environment and work on multiple systems/platforms.
• Ability to communicate technical information with non-technical employees.