Assurance OSS Expert

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Vodafone Network Operations ensures the operations of several network platforms including the supporting tools,Operating Support Systems. The role purpose is to ensure the excellence in operations of OSS Central Platforms, highservice availability, lean and optimized processes, and proactive monitoring. Ensure platforms/systems maturity and stabilitywhile helping the program delivering according to the predefined objectives. Ensure a strong and focus communication withthe costumer and incident resolution within agreed targets.

• Interaction with the internal costumer with the purpose to ensure the needed support according to the customer needs in due time;
• Interaction with Vendors to facilitate and support in any needed action;
• Interaction with Engineering department to ensure the proper delivery following the agreed standards and deliverables within the planned times;
• Internal interaction with the purpose to facilitate processes and implement improvement actions;
• Team performance reflected by the agreed set of KPIs and qualitative feed-back of the internal customers;
• KPI and SLA Assurance KPIs.

Who you are

• University degree in Computer Science or Telecommunication or related fields;
• Knowledge/experience on HP Unified OSS Console;
• Knowledge on Ericsson Adaptive Inventory (formerly Ericsson's Granite Inventory);
• Good understanding of Incident, Change processes and CMDB;
• Knowledge on python, XML, Citrix, Nagios, BMC Remedy, Oracle ESB, VMware, Jenkins;
• Web development (html, CSS, JavaScript);
• Knowledge in Oracle and SQL;
• Ability to work effectively in a geographically distributed large international organization with a geographically distributed, multi-cultural team;
• Effective communication, presentation skills and technical documentation capabilities;
• Availability for on call support.;
• ITIL, system support, service management knowledge required;
• Understanding of Agile methodologies (SCRUM);
• Fluent English.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.