OSS Development Authority

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The OSS Operations team of technology professionals manage and effectively operate the systems within the Converged Network arena. We are looking for a dynamic & proactive individual who can drive the digital initiatives to support the increasing demand for automation and transformation activities within Technology operations. You will be responsible for ensuring the delivery of quality OSS into Operations in conjunction with delivery teams, providing subject matter expertise and service ownership in one or more key OSS driving operational improvement and leading colleagues in high performing operational teams. The ambition being to drive a step change in Digital, customer service centric OSS Operations.
This role requires detailed understanding of the OSS applications stack, architecture and support environment, coupled with an understanding of DevOps practices and Agile methodology as well as the ITIL framework.

The role will:

• Continue to build on the OSS Automation Framework and drive towards a DevOps model
• Enable our customers through automations and self-service capabilities
• Develop Service Improvement Plans internally and in conjunction with customers and delivery teams and ensure they are driven through to completion with internal teams or 3rd party suppliers
• Through Continuous Improvement (CI) projects, be able to show an upward trend in service levels and a reduction in faults.
• Manage (internal and external) customers’ expectations
• Actively encourage team collaboration across OSS, the wider technology teams and externally within the business, adopting and delivering to industry best practices.
• Manage suppliers to ensure they are delivering a service that at a minimum adheres to the support contracts in place, and more often to exceed their service levels.
• Ensuring that the support model fits within the agreed budget strategy

Who you are

Technical & professional expertise:

• Extensive knowledge of OSS Operations
• Subject Matter Expertise in at least one OSS in particular Remedy and Cramer
• Experience working with coding and query languages – preferably inc. Bash, PowerShell, Python, Ansible (YAML), SQL, MySQL, etc.
• Experience working with code versioning repositories – preferably GIT
• Working understanding of Mobile & Fixed Networks
• Ability to influence, negotiate with and persuade internal and external customers.
• Comfortable communicating with customers/senior stakeholders at all levels in the organisation,
• Sound MS Office skills (with strong ability in Excel)
• Developed Analytical Skills
• Eligibility to hold UK SC Clearance

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Yearly bonus: 10%
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.