Assistant Manager

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a Network Consultant to provide technical service desk support for premium service customers in a 24/7 shift-based environment. This role involves troubleshooting complex networking issues, ensuring SLA compliance, and delivering exceptional customer experience. The individual will work closely with internal teams and external vendors to resolve incidents and maintain network stability.

What you will do

• Perform diagnostics and proactive analysis for network faults and alarms.
• Conduct root cause analysis and ensure timely resolution of incidents.
• Manage change and fault processes in line with ITIL standards.
• Maintain SLA adherence and take ownership of incidents throughout their lifecycle.
• Coordinate with vendors and third parties for escalations and resolutions.
• Provide regular updates to customers and join bridge calls during escalations.
• Handle multiple tasks effectively, including queue management and prioritisation.

Who you are

• Engineering graduate (BE/BTech) with CCNA certification (mandatory).
• Minimum 1 year of experience in NOC operations with strong technical background.
• Knowledge of routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (VLANs, STP, PVST).
• Exposure to WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP).
• Excellent communication and customer handling skills with global exposure.
• Ability to multitask, remain calm under pressure, and adopt a logical approach to troubleshooting.
• Team player with adaptability, quick learning ability, and a growth mindset.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on advanced networking technologies and global projects.
• Exposure to ITIL-based processes and premium customer service operations.
• Collaborative work environment with continuous learning and growth opportunities.

What skills you will learn

• Advanced troubleshooting and root cause analysis techniques.
• ITIL-based change and incident management processes.
• Customer engagement and communication skills in high-pressure scenarios.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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