Assistant Customer Care Team Lead

Job Description

Description

Provides a great service to customers and delivers defined activities with the designated business area.Has a good understanding of and works within well-defined procedures relevant to own discipline. Showing knowledge of the range of processes and systems to be used in completing assigned tasks.Typically reports to the Senior Team Leader / Manager.

Job Responsibility

* Provides transactional services personally, using clear communication and common courtesy and accurately completes tasks and exchanges information as delegated;

* Supports colleagues through the application of knowledge;

* Understands the relevant processes and purpose in the team;

* Regularly exchanges information by being collaborative and working well with others;

* May handle difficult contacts;

* Makes judgements based on the analysis of factual information;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Skills

Digital AdvocacyCustomer Journey KnowledgeOwnershipBuilding RapportResilienceExpert AdviceCommunicationEmpathyCustomer Experience (CX) designPeople DevelopmentProduct and Service AdvocacyDelivers through othersPeople Centric - 100% HumanService Delivery ExcellenceDigital EnablementCustomer Service /ResolutionExternal trends and insightsData Analytics and InsightsSales Performance ManagementStrategy ExecutionCustomer CentricityObjection Handling and NegotiationQuality AssuranceService and Delivery Management