Agentic Transformation Officer

Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The Agentic Transformation Officer is a newly created, high impact role responsible for making this transformation real across the organisation. This is not a traditional change management or training role. It is a hands-on transformation role focused on how work actually happens, and on embedding agent enabled ways of working into everyday behaviour, performance, and decision making.
You will work closely with Strategy, HR, and the Executive team to ensure that agentic ways of working land, scale, and endure.

Key Responsibilities

1. Understand How Work Really Happens
• Lead structured “work shadowing” across key functions to observe real workflows, decision points, and inefficiencies
• Identify where digital agents can remove friction, automate tasks, or improve decision quality
• Produce role based transformation maps that guide agent deployment and workflow redesign

2. Build an Internal Agentic Network
• Identify and develop a network of Agentic Ambassadors across functions
• Equip them to act as role models and accelerators of agent enabled ways of working
• Create local ownership and peer led adoption rather than top down change

3. Design Role Based Upskilling
• Create practical, role specific learning journeys — from Copilot foundations to manager level workflow redesign
• Ensure learning is embedded in daily work, not classroom only
• Leverage agents themselves as part of the learning experience where possible

4. Embed Agentic Behavior into Performance & Progression
• Partner with HR and senior leadership to integrate agentic behaviours into performance, promotion and talent frameworks
• Define clear expectations around adoption, contribution and ways of working
• Help ensure the transformation is reinforced through formal people processes

5. Act as a Transformation Signal Lead
• Track adoption, resistance and behavioral blockers across the organisation
• Provide regular insight to Strategy and leadership on what is working and where intervention is needed
• Act early to surface and address risks to transformation success

What You Will Deliver
• Clear role level transformation roadmaps across the organisation
• A live internal network accelerating agent adoption
• Practical upskilling embedded into everyday work
• Agentic behaviours integrated into people and performance processes
• Sustainable, measurable changes in how work gets done

Who you are

• Background in organisational psychology, behavioural design, agile or operating model transformation
• Experience working inside a company that has undergone a real digital or operational transformation
• Strong diagnostic skills and curiosity about how people actually work
• Credibility and confidence to work with senior leaders and challenge existing norms
• Comfortable operating without a fixed playbook in a fast moving environment
• Experience designing large scale, role based learning solutions
• Proven track record of driving behaviour change, not just awareness
• Familiarity with Microsoft Copilot, Power Automate or similar digital/agentic tools
• Experience in a complex or regulated industry (e.g. telco, utilities, financial services)

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

#LI-Hybrid #Vodafonespirit #Togetherwecan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.