2nd Line Operations Technician - OneDMS

Job Description

Join Our Team as a 2nd Line OPS Specialist - OneDMS!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line OPS Specialist - OneDMS to join our dynamic team. As a 2nd Line OPS Specialist, you'll play a crucial role in supporting operational activities and ensuring the stability and reliability of the DMS (Document Management System) application.

What You'll Do:

• Support the DMS application in the Vodafone DE production environment, ensuring operational stability and smooth functioning.
• Assist in analyzing, resolving, and documenting incidents and problems in line with Vodafone DE processes.
• Contribute to maintaining service delivery in line with Key Performance Indicators (KPIs).
• Assist in evaluating change requests by analyzing application and business impacts.
• Perform basic system checks and analyses to aid in proactive maintenance and suggest potential system improvements.
• Run predefined scripts and assist in developing simple tools for monitoring and automating basic operational tasks.
• Provide support during software migration.
• Collaborate with vendors and partners to address problem and service requests.
• Assist in conducting root cause analyses for production issues.

What We're Looking For:

• Graduation degree in technology or a related field.
• Experience with managing and troubleshooting basic issues in Document Management Systems (DMS) and Customer Relationship Management (CRM) applications.
• Familiarity with Windows Server environments (2012, 2016, 2019, 2022).
• Basic ability to write and execute scripts using tools like PowerShell, DOS, or Perl.
• Familiar with Oracle, SQL, and PL/SQL for basic troubleshooting and scripting.
• Understanding of SOAP and REST methodologies and performance testing concepts.
• Basic knowledge of application performance tuning is an advantage.
• Awareness of cloud platforms such as AWS, Azure, or OCI.
• Familiar with IP addressing, DNS, firewalls, NAT, and proxy servers.
• Exposure to monitoring tools such as Datadog or Grafana is beneficial.
• Basic understanding of tools like GitHub for repository management.
• Awareness of microservices and distributed application architectures.
• General understanding of telecommunications is advantageous.
• Exposure to SQL query performance optimization is a plus.
• Fluent in written and verbal English; proficiency in German is desirable.

Why Join Us?

• 💡 Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
• 📈 Career Growth: Opportunities for professional development and career advancement.
• 🤝 Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!