Junior 2nd Line Voice Core Operation

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a Junior 2nd Line Voice Core Operation to join our Network Operation team in Bucharest, Romania. In this role, you will provide second-level operational support for Mobile Voice Core platforms in a multi-vendor environment, ensuring service continuity and quality. You will work closely with 1st Line Operations teams to analyse alarms, troubleshoot issues, and implement preventive measures. This position involves managing critical systems such as HLR, HSS, EIR, OneNds, SDL, PAG, FMP, GCC, and Digitalk, while supporting software rollouts and integration activities.

What you’ll do

• Deliver 2nd level support for applications, services, and infrastructures within the Voice Core environment (HLR, HSS, EIR, OneNds, SDL, PAG, FMP, GCC, Digitalk).
• Define and monitor service level agreements and KPIs, ensuring compliance and proactively addressing potential issues.
• Identify and implement optimisation measures to prevent incidents and improve system performance.
• Manage escalations and support roll-outs of new systems, services, and software.
• Act as a key contact and knowledge-sharing resource across departments.

Who you are

• Strong problem-solving skills with the ability to manage incidents and emergency situations effectively.
• Collaborative mindset with experience working across multi-functional and cultural teams.
• Solid understanding of network architectures and vendor technologies, particularly Nokia Voice Core elements.
• Excellent communication skills in English (mandatory); Italian is an advantage.
• University degree in Electronics, Telecommunications, or Information Technology.
• 2–3 years of experience in telecommunications in a similar role.
• Scripting knowledge (Linux, Python, Ansible) is desirable.
• Results-oriented with a focus on minimising customer impact.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• Advanced troubleshooting and optimisation techniques for Voice Core platforms.
• Hands-on experience with Nokia Voice Core elements and multi-vendor systems.
• Scripting and automation skills using Linux, Python, and Ansible.
• Cross-functional collaboration and escalation management in a global organisation.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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