Service Delivery Manager (Bucharest & Iasi)

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role

We are seeking a Service Delivery and Readiness Specialist to manage the design and delivery of product development projects within the Product & Platforms portfolio. This role involves overseeing local service design programmes, operational model rollouts, and transitions to in-life operations across multiple markets. You will act as the single point of contact for operational transition, working closely with Product Owners, Developers, Testers, and operational stakeholders in an Agile Scrum environment.

What you will do

Manage end-to-end design adaptation and delivery of service solutions to Vodafone Group, local OpCos, and partner markets, ensuring readiness for service.Understand product and business requirements for new feature development and assess impacts on Sell/Build/Run processes.Oversee service and solution transition to in-life operations and enable continuous service improvement activities.Facilitate workshops and process walkthroughs to agree on new operational processes with stakeholders.Address operational team needs, including training, local working instructions, and awareness of product releases.Contribute to Program Increment planning with accurate effort estimations.Track and manage service delivery activities, including risks, issues, and actions, escalating where necessary.

Who you are

Experienced in managing product development and transition projects within Telecom and Cloud industries, ideally in large enterprise environments.Skilled in process and service design within Agile frameworks, with a proven record of successful delivery.Able to identify inefficiencies and propose improvements to operational models.Strong stakeholder engagement and communication skills in multicultural environments.Holds a university degree in technology (engineering, telecommunications, computer science).Certified in Agile or Prince2 (or equivalent), with ITIL framework knowledge.Excellent understanding of Telecommunications and IT industries, focusing on business services and application delivery.Experienced in leading multi-national teams and operating within a matrix organisation.Proficient in English (B2 or above); additional languages are an advantage.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to work on impactful projects across multiple markets and technologies.Exposure to Agile delivery practices and global operational models.Collaborative environment with diverse, multi-national teams.Professional growth through certifications and continuous learning.

What skills you will learn

• Advanced service delivery and operational readiness techniques.
• Agile project management and Program Increment planning.
• Stakeholder engagement and cross-functional collaboration.
• Telecom and IT industry best practices for product lifecycle management.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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