Voice Activate Engineer - 12 month FTC

Job Description

As our Telephony Wizard, you'll embark on a mission-critical journey to provide seamless telephony services on Virgin Media O2 switches, managing number routing and features for customers! Serving as the "Tech Gatekeeper," you'll pave a pristine path into BTMSL, maintaining quality and efficiency.

Your arsenal of tools and systems will support customers and colleagues alike. The realm of TDM and Hosted Voice products will be at your command as you champion our Field Engineers in successful installs, all the while ensuring the safety of our customers and alignment to industry guidelines.

Get ready to wave your wand of telephony prowess and orchestrate the symphony of communication!

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, impactful teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Strong customer service skills, demonstrated through previous experience.
• Experience handling critical issues effectively.
• Proven track record to raise issues and opportunities to the team leader when necessary.
• Capacity to take ownership of queries and see them through to a timely resolution.
• Effective collaboration with colleagues to ensure best practices and ongoing improvement in service delivery.
• Ability to establish and maintain productive relationships and networks at an operational level.
• Capability to prioritise workloads efficiently.
• Attention to detail, particularly in high-pressure environments.
• Demonstrated ability to perform well under pressure.

The other stuff we are looking for

We'd also love you to bring;

• Familiarity with voice provisioning, testing, and fixing processes.
• Understanding of voice products and services.
• Exposure to various systems including NIM, Force (Clarify), ICOMS, or TDM switches would be advantageous.
• Tech-savvy individual with a knack for grasping systems easily, as training will be provided.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include two stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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