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Virgin Media O2 • Slough

Retail Marketing Operations - Digital Expert- 12MTH FTC

Employment type:  Full time

4 days/week at home

A little flex time

Apply now

Job Description

This role is part of the Tesco Mobile team and will be based out of Tesco Mobile Slough or Welwyn Garden City office (hybrid- 2 days a week in office).

Working as a Retail Marketing Operations - Digital Expert,you will work on the strategy and operational deliverables supporting our aim to give customers an effective, informative and helpful journey across all Tesco Mobile store formats. Your role will be to understand digital communication as it stands and evolve this to be better placed for future delivery at scale. Through careful assessment, evaluation, and iterative learning you will work to define 'what good looks like' for TM in our existing main estate, new retail concept and unassisted space. You will understand the retail environment and the infrastructure in which we work to become the conduit between the squad and Channel Execution and Infrastructure.

You'll work alongside the Retail store teams & Retail Marketing Squad as part of developing the digital requirements, to establish best practice, build new processes and develop business case requirements to enable live testing in store. You'll consider the integration and effectiveness of digital processes by reducing complexity and building this into existing and/or create new workflows across the business. As a close knit group you'll lead the squad to self organise time and focus and with clear objectives for delivery. You'll support through maintaining effective workflows and ceremonies to maximise collaboration and output.

Who we are xTesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.

Tesco Mobile has more than 5 million customers and is award-winning, instilling agile methodologies and cultivating a fantastic can-do attitude across it's teams. We're always on the lookout for the best talent, be that from our two shareholders or the wider industry.

Working at Tesco Mobile means being employed by one of our joint venture shareholders – Virgin Media O2 or Tesco Mobile, our Head Office vacancies are advertised under both brands. Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection – we are supermarket mobile!

The must haves In order to be considered, you must have the following experience;

  • Proven understanding of Agile practices and processes
  • An understanding of digital retail marketing/retail media marketing
  • Previous retail operations experience
  • Ability to self-organise and manage own work and deadlines
  • Flexibility to travel (travel is required in this role)
  • Understanding of IT infrastructures and processes
  • Understanding of Health & Safety policies in retail
  • Excellent interpersonal skills

The other stuff we are looking for We'd also love you to bring;

  • Ability to prioritise and adapt to change
  • Good knowledge of Excel and Powerpoint
  • Experience working in a fast paced environment
  • Ability to work under pressure to tight deadlines

What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Tesco Mobile means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage process.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Tesco Mobile family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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