Chief Customer Officer - Tesco Mobile

Job Description

The Chief Customer Officer (CCO) will be a key member of the Tesco Mobile executive leadership team, playing a critical role in shaping and implementing the company’s vision across the enterprise.

This role is responsible for leading the brand, marketing, digital, and personalisation strategies with a strategic focus on "Unlocking the power of Tesco" and being the trusted choice for Clubcard customers. Success in this position requires exceptional stakeholder management skills, particularly with shareholders, Tesco, and VM02, to drive the execution of our strategy.

As a pivotal leader, the CCO will drive the development of group propositions that foster customer growth and deliver a market-leading customer experience. The role will be instrumental in enhancing brand awareness, growing online market share, and achieving a top-tier Net Promoter Score (NPS).

We seek a transformational leader with a passion for delivering outstanding customer experiences and driving business growth through innovative strategies. The ideal candidate will have deep expertise in using data to personalize marketing and increase customer conversion.

Who we are

Tesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.

Tesco Mobile has more than 5 million customers and is award-winning, instilling agile methodologies and cultivating a fantastic can-do attitude across its teams. We're always on the lookout for the best talent, be that from our two shareholders or the wider industry.

Working at Tesco Mobile means being employed by one of our joint venture shareholders – Virgin Media O2 or Tesco Mobile, our Head Office vacancies are advertised under both brands. Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection – we are supermarket mobile!

The must haves

• Substantiated collaboration skills to ensure alignment and integration of initiatives across Tesco Mobile.
• Established proficiency in data analysis for deep understanding of customer needs and market performance, driving customer-centric strategies.
• Proven ability to foster a psychologically safe environment where colleagues feel valued, can be themselves, and thrive, contributing to a high-performing team.
• Creative and innovative thinker, with evidenced capability of increasing brand awareness and continuously improving the brand's vision using data-driven insights.
• Recognised ability to drive change, inspire, and motivate cross-functional teams internally and externally for shared success within an agile organisation.
  
  

The other stuff we are looking for

We'd also love you to bring;

• The ability to develop and execute comprehensive brand strategies to enhance brand equity and recognition
• Experience in supporting digital transformation initiatives to enhance the online customer experience.
• The skills to collaborate with cross-functional teams to develop and refine group propositions that drive customer growth, shaping a customer centric story which appeals to Tesco shoppers.
  
  

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Tesco Mobile means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a meeting with the Executive Hiring Team, and the hiring manager.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Tesco Mobile family.

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