Virgin Media O2 • Slough

Principal Mobile Data Services Engineer

Employment type:  Full time

3–4 days/week at home

A little flex time

Job Description

Your job as a Principal Mobile Data Services Engineer is to protect the revenue and brand name of VMO2 by providing 3rd Line Technical Support and 24 hour call out on a rota basis for Packet Core 2G/3G/4G/5G , PCRF/PCF solutions.

You'll lead, coordinate, manage and investigate faults escalated to the MDS group, escalating where necessary to the equipment Vendors, whilst providing workarounds and processes for 1st, 2nd level and field engineers.

You'll also manage, coach and mentor support engineers to increase their technical and managerial skills.

In addition you are expected to Provide On call Support 24*7 on a rota basis (1 in 4/5 weeks) and provide helpdesk Support for BAU cases from 1st/2nd line

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Previous experience in Mobile data packet core elements (MME,S/PGW , ePDG, AMF, SMF, UPF), PCRF/PCF (voice and data)
  • End to end understanding of data call flows and grasp of telecommunication systems from an end to end perspective
  • Previous experience of analysing and troubleshooting service, application and network performance issues for business critical systems
  • Vendor management experience – including ORTs
  • To be able to work under pressure and provide clear and concise instructions and timely reports on any service disruptions, whilst aiding restoration of the service and management escalations as and when necessary

The other stuff we are looking for

We'd also love you to bring;

  • Project management experience is desirable
  • Shell Scripting (bash, perl) is desirable

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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