< Back to search

Virgin Media O2 • Peterborough

Customer Support Analysts - WiFi Services

Employment type:  Full time

4 days/week at home

A little flex time

Apply now

Job Description

We are recruiting for 8 WiFi Customer Support Analysts as we build a new team to support our Top Tier customers. These are fantastic opportunities for candidates with a passion for providing customer service excellence to build/grow a technical skill set.

The Wi-Fi Customer Support Analysts will play a crucial role in supporting our customers by diagnosing and resolving their Wi-Fi issues, providing technical assistance, and ultimately ensuring a first-class user experience.

These positions require a blend of technical prowess, customer service excellence, first line technical knowledge and a passion for resolving connectivity challenges. This is role is a telephone customer service-based with a first line technical support wrap product training will be provided to ensure your technical knowledge is at the right level for this role. You will be managing the connectivity of devices to our Wi-Fi network and troubleshooting issues through to resolution. An excellent level of customer service with a can-do attitude is a must.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

  • Excellent customer service skills
  • An interest and aptitude for technology
  • Good understanding of wifi systems, mobile devices, and other tech products that connect to wifi
  • Excellent communication and listening skills

The other stuff we are looking for

  • CCNA or IT related certification in a relevant field is a plus but training will be given
  • Certification in Microsoft, Linux, Cisco, or similar technologies is advantageous.
  • Proven working experience in providing help desk support or as a customer support

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the recruiter will get in touch with the next steps.

Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

Other jobs you might like