Order Support Specialist

Job Description

Virgin Media O2 is looking for an Order Support Specialist, a maestro behind customer orders who orchestrates a seamless and precise process to ensure timely delivery of the correct products and services. This involves meticulously receiving and processing orders, while actively communicating with customers and various business functions to capture all necessary data, both contractual and non-contractual. Their role is not just about order processing but also about ensuring that everything runs smoothly from order acceptance to delivery. Supporting Virgin Media O2 Direct Business, they ensure all governance and business rules are strictly followed, placing orders accurately into the relevant systems. Above all, they are champions of excellent customer service, adept at resolving any issues that may arise with grace and efficiency. Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Demonstrable strong customer focus and comprehensive business knowledge of VMO2 products and services, including Mobile, Voice, and Data connectivity.
• Proven sales and commercial business insight.
• Excellent attention to detail and dedication to data integrity.
• Proven record of effectively reading and understanding Order Forms and Contracts, with the ability to translate this information accurately throughout the order journey.
• Analytical approach with a proven ability to effectively interrogate and analyse data.
• Ability to influence others without direct management authority, including both external and internal customers.
• Adept at building rapport and encouraging positive relationships with internal partners and customers.
• Outstanding customer service skills, with a proven ability to interact effectively with internal partners at all levels.
• High level of IT literacy, with knowledge of standard MS Office applications, internet applications, and business systems (e.g., SFDC).
• Proven office administration experience or previous sales support or order entry experience within the Telecommunication/IT sector.
• There is an expectation to be in the office twice a week in either Birmingham or Reading.

The other stuff we are looking for We'd also love you to bring;

• Being a teammate and supporting colleagues, working closely and collaboratively to progress a request Right First Time.
• Ability to work on own initiative, under pressure-in a fast-paced environment and to deadlines.
• Great customer communication skills!
• Conscientious / reliable / flexible individual with good communication skills.
• Also with the ability to work on your own initiative and keep open communication with your Partners.

What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include two stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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