Business Response Engineer - Network Services

Job Description

We have an exciting opportunity for a Business Response Engineer to join a high performing team supporting Virgin Media Business customers.

The Business Response Engineer is resonsible for delivering technical support and incident management to customers. The role is responsible for completing technical diagnostics and troubleshooting, ensuring SLA's are met and delivering a high quality service to customers.

You will hold knowledge and experience of networking technologies to be successful in this role.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Experienced with networking technologies such as Cisco, Nokia or Transmode
• Knowledge of general internetworking, TCP/IP principles & DNS
• Network fault diagnostic and troubleshooting skills

The other stuff we are looking for

• Breadth of experience covering TCP/IP, Ethernet LAN, ISDN WAN, PPP, routers, Cisco Access Path, Virtual Access router configuration, Access Lists, LAN and Wireless technologies
• Protocol knowledge, SMTP, POP3, IMAP4, MIME, HTTP, HTTPS, WCCP, ICP, DNS, FTP and SSH
• Experienced working in ITIL environments. ITIL V3 would be an advantage
• Customer service experience, a can-do attitude and passionate about increasing customer satisfaction
• Experience with SD-Wan would be advantageous

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

Once you've applied the next steps of the process, if successful, are likely to include a competency based interview

If you’ve got any burning questions or require reasonable adjustments to support you through the recruitment process, please drop the recruiter a note.

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