Atlassian Technical Specialist

Job Description

We are the Quality & Control team, and we are responsible for delivering and maintaining the best-in-class Solutions utilising Atlassian platforms that enable our employees to collaborate, communicate, and innovate. We work with Jira, Confluence, Crowd, and other Atlassian products, both in Data Centre and SAAS versions, to provide secure, reliable, and scalable solutions for our internal and external stakeholders.

We are looking for an Atlassian Technical Specialist who can join our team and provide hands-on technical support, configuration, and troubleshooting for our Atlassian Data Centre platforms. You will work closely with the Atlassian Solution Architect and other team members to ensure the optimal performance, availability, and security of our platforms. You will also own the technical roadmap and vision, and help us implement new features, upgrades, and patches.

In this role, you will:

• Provide technical support and root cause analysis for issues related to our Atlassian Data Centre platforms, including Jira, Confluence, Crowd and multiple specialist plugins (Administrator and user level)
• Configure and maintain our Data Centre platforms, ensuring they adhere to architectural principles and cost guidelines
• Monitor and report on the health, performance, and usage of our platforms, and proactively identify and resolve potential problems
• Collaborate with various teams and stakeholders who depend on our products, and understand their needs and expectations
• Stay current with product releases and vulnerability patches, and apply them in a timely manner
• Own, develop and manage the technical product backlog and roadmap
• Line management of contingent Atlassian developer resources
• Deliver complex configuration changes via contingent developer resources
• Assist in testing and deploying new features, enhancements, and integrations for our platforms

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Prior experience in a technical support role or in managing complex technical projects involving Atlassian Data Centre products
• Strong knowledge of Atlassian Data Centre administration, configuration, and troubleshooting
• Strong hold on SCRUM including Standups, Sprint Planning and also Waterfall delivery methodologies
• Ability to work as a matrix manager and coordinate people and resources from multiple areas of the organisation

The other stuff we are looking for

We'd also love you to bring;

• Experience with Atlassian SAAS products

What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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