Smart Meter Senior Technical Specialist

Job Description

This is a new opportunity within our Smart Metering Service Operations organisation. The role will focus on detailed triage of complex device and/or solution-specific issues, utilising big data to support decision-making and to support progression of incidents on the live service. This role will also include interrogating device connectivity on the mobile network, helping to identify issues at the RAN/Core Network level and identify solutions to resolve.

This role includes working closely with Smart DCC, representatives of the Energy Industry, and other ecosystem service providers to support triage and resolution of issues.

You will need to collaborate with a wide variety of partners, both internal and external, driving investigations and presenting outcomes to senior stakeholders.

We are ‘customer led’ and deliver a framework where we knowingly deliver excellent customer services and experience!

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• A solid understanding of smart metering processes
• Experience influencing partners up to a senior management level, with a demonstrable ability to translate complex technical issues into simple, concise business impacts with clearly evaluated opportunities ready for decision-making.
• Technical foundation in databases, SQL, and Unix/Linux environments, including confident use of command‑line tools
• Solid understanding of networking fundamentals, including the OSI model, synchronous vs. asynchronous interfaces, and telecom/mobile network protocols
• Hands‑on experience with short‑range communication protocols (e.g., ZigBee or Bluetooth) and network analysis tools such as Wireshark
• A clear understanding of what outstanding triage looks like, with the ability to develop a team/function to pre-empt issues, outlining to the business potential challenges before they grow

The other stuff we are looking for

We'd also love you to bring;

• A triage/testing background would be an advantage, particularly activities performed for smart metering
• Experience of mobile services, ideally in the context of Smart Metering (nice to have)
• Experienced in using Power BI

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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