Senior Manager Third Party Delivery and Oversight

Job Description

Working as a Senior Manager Third Party Delivery and Oversight , you will be responsible for leading the strategic management, governance and performance oversight of third-party delivery, with particular focus on Debt Collection Agencies and Debt Sales partners. You will ensure that all third-party activities deliver optimal customer, commercial, and compliance outcomes – balancing recovery performance, customer treatment and risk management.

This position will play a critical role in shaping and executing the strategy within the Fraud, Integrity and Risk Excellence Department, driving value through pricing optimisation, supplier relationship management, and robust oversight of contractual, regulatory and conduct standards.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Proven experience in third party management: demonstrable experience of vendor oversight, debt recovery, compliance and outcomes oversight within a FCA regulated environment.
• Deep understanding of debt collections and debt sales: appreciation and experience of the DCA market, key players and relative strengths. Background in valuation of sales, DCA operations and buyer behaviours.
• Influencing People & Managing Relationships: Excellent influencing and relationship management skills and experience in coordinating complex activity across multiple stakeholders. Collaborative leader who inspires performance.
• Strategic thinker: ability to balance commercial outcomes with customer and conduct priorities.
• Solving Problems: Very strong ability to find creative, high impact, high feasibility solutions to problems and making timely, pragmatic data-driven decisions in the face of ambiguous or conflicting situations

The other stuff we are looking for

• Build and maintain a robust governance framework, including monitoring, assurance reviews, outcome delivery and risk reporting
• Working with project sponsors and using market insight and internal data, advise on key negotiations
• Monitor and analyse agency and buyer performance, implementing corrective actions or improvement plans where necessary
• Use data and market insight to inform valuation, risk appetite and sale strategy decisions
• Drive continuous improvement in third party management practice, data quality, analysis and reporting.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based assessment.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

LH-ST1