Principal Network Experience Specialist

Job Description

Our dedicated, ultrafast network delivers the fastest widely available broadband speeds in the UK and Ireland. As a Principal Network Specialist it's your job to maintain our network infrastructure and ensure that each of our residential and business customers can receive the phenomenal products and services that we've promised to deliver. This will include optimisation, fault resolution, and emergency restoration of service in a 24-hour environment!

As a Principal Specialist, you'll actively support the Network Operations Manager through technical excellence and team play – providing support in the planning and organising of the team and acting as an ambassador for your function! You'll also deputise for the Network Operations Manager as the need arises.

You'll pro-actively take a lead role in mentoring and empowering the network engineering team, providing support with the training and development of your colleagues.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Experience working with and in remote or field based direct customer environments
• Proven strong Excel skills
• A demonstrable understanding of how to effectively lead, mentor and motivate a team
• An in depth understanding of the HFC (Hybrid Fibre Coaxial) architecture
• A consistent track record of working with hand & power tools
• To have expert knowledge of digital TV and broadband principles
• The ability to demonstrate Health & safety requirements

The other stuff we are looking for

• Excellent communication skills
• A broad knowledge of different functions within the business
• Experience in supporting, coaching and mentoring others

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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