Senior Manager -Senior DC Network Engineer

Job Description

About VOIS

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About VOIS India

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Data Centre Network Operations Specialist to join our team. The role involves delivering data centre network operations and implementations for Global Data Centres to support reliable and secure hosted and collaborative services across the Vodafone Network in Europe, with a focus on services hosted in managed data centres. The individual will be accountable for heterogeneous DC network support, including issue resolution, planned actions for maintaining infrastructure uptime, and break-fix actions. The role also involves minimizing the impact of network changes, reducing human errors by driving change processes effectively, and ensuring the business impacts of critical and complex outages in Global Data Centres are minimized by identifying root causes and resolving issues promptly.

Job responsibilities

• Maintain operational KPI/SLA, proactively own incidents, including critical or escalated ones, and provide required resolution within agreed timelines.
• Lead and execute LCME activities, including migrations, derive assessment, task planning, and align with stakeholders and management.
• Deploy network fit for purpose, understanding how services/applications layers will work across the network (capacity, capability, utilization).
• Plan and lead network lifecycle activities, including migrations, specifically performing firewalls, LB, routing migrations, and handling Cloud Network infrastructure, including various CSPs – AWS, Azure, GCP, OCI.
• Manage relationships with stakeholders, particularly operations, design, infrastructure, and other customer teams for the implementation of planned activities.

Skills

• BE or equivalent degree in Telecommunication, Information Technology, or Electrical Engineering.
• Good knowledge of Data Centre network infrastructure and network equipment operation (Cisco routers and switches, F5 Load Balancers, Juniper Firewalls, SD-WAN, ACI) and TCP/IP, routing, and switching protocols.
• Good knowledge of cloud and NFV technologies (ACI, OpenStack, NSX).
• Hands-on experience with Cloud Networking – Azure/AWS.
• Analytical and problem-solving skills to isolate issues quickly and provide the right solution, adaptable and self-dependent.
• 8/10+ years of work experience in large data centres resolving network issues.
• Desired vendor certifications or equivalent knowledge: Cisco (CCNA, CCNP, or CCIE), Juniper (JNCIA, JNCIS, or JNCIP), Fortinet (NSE), and F5 (BIG-IP Administrator, LTM Specialist).
• Knowledge of scripting and network automation is desired.
• Basic understanding of Agile and DevOps way of working is desired.

VOIS Equal Opportunity Employer Commitment:

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background