Messaging and Services Designer

Job Description

As a Messaging & Services Designer in our Core Engineering team, you will play a pivotal role in shaping how critical messaging and service platforms are designed, evolved and delivered across Virgin Media O₂.
You will translate complex technical capabilities into clear, robust designs that support both live and test environments, enabling services that are relied on every day by our customers and the wider business.

In this role, you will work at the heart of our messaging and services ecosystem, supporting initiatives such as satellite connectivity, emergency broadcast services and enhanced location services.

You will act as a trusted technical authority and consultant, aligning supplier roadmaps with our long-term plans and budgets, while ensuring every service is designed with customer experience, resilience and performance at its core. You will collaborate closely with teams across marketing, security and procurement, helping to turn ideas into deliverable, high-quality services that meet business and customer needs. Who we are

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• An understanding and appreciation for the cellular networks and networking principles (2 or more preferred) IMS, 5G, 4G, UMTS, GSM, IMS
• Knowledge and practical experience of standards across network, signalling protocols.
• Proven track record in production of accurate and complete technical design requirements specifications and ensuring clarity and conformance with external suppliers and internal customers.
• Strong analytical skills and sound practical judgement are required to understand complex and often conflicting requirements
• An enthusiastic self-motivated team player with drive to succeed

The other stuff we are looking for

• Experience of managing the vendor relationship is required, with the ability to take ownership of issues and drive these through to resolution
• Messaging, CMAS and LBS

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a technical and competency interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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