Head of Digital Product (MyVMO2 & Platform Capability) - (FTC 12 months)

Job Description

This is a pivotal leadership role responsible for shaping the digital product experience across MyVMO2, with accountability for defining a clear, outcome-led strategy that drives engagement, adoption and customer satisfaction. You will take ownership of the end-to-end product vision across app and web, including platform capability, identity and authentication, and in-life help journeys, ensuring a seamless and intuitive customer experience. Leading a team of Senior Product Owners, you will set direction across multiple squads, drive delivery against clear priorities and embed a strong culture of data-led decision making, experimentation and continuous improvement. Working closely with senior stakeholders across Technology, Design, Data and Commercial, you will influence investment, balance priorities and ensure the portfolio delivers meaningful business and customer outcomes. Who we are At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.
Our ways of working
We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.
**Accessible, inclusive and equitable for all **
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one. The must haves In order to be considered, you must have the following experience;
• Demonstrable experience in an equivalent leadership role owning a large scale digital product portfolio with clear, measurable outcomes
• Proven track record leading multiple cross functional agile squads across app and web at scale, with full accountability for performance beyond launch
• Extensive experience shaping and executing outcome led product strategy, not just delivery, within complex, matrix organisations
• Deep expertise in embedding data, metrics and experimentation as core to product decision making and team performance
• Strong people leadership experience, including developing senior Product Owners and leading teams through significant organisational and strategic change The other stuff we are looking for We'd also love you to bring;
• Experience within digital account management, identity and authentication or in-life customer journeys
• Strong stakeholder management with experience influencing senior commercial or operational leaders
• Experience operating within complex, matrix organisations
• Passion for customer-centric, product-led ways of working
• Ability to translate strategy into clear, prioritised roadmaps What's in it for you We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond. Next steps We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond. #LI-PS1