Product Portfolio Manager

Job Description

Closing Date: Tuesday 23rd June 2026

Location(s): Birmingham / Bristol / London

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About the role

This role sits at the centre of the Home Product organisation, providing a clear, joined-up view of how our portfolio evolves across Broadband, TV, Migrations and wider transformation initiatives.

You will bring structure and clarity to a complex, fast-moving environment — ensuring there is a shared understanding of what is changing, when it is happening, and what needs to be in place for it to succeed. This includes identifying dependencies, highlighting risks early and keeping teams aligned on priorities and outcomes.

More than coordination, the role improves how we plan. You will help teams focus on outcomes, linking product activity to customer value and commercial impact. Working across Product, Commercial, Marketing, Service and Insight teams, you will translate complex plans into clear narratives that support better decisions and successful delivery.

What you’ll be doing

• Maintain a single, integrated roadmap view across major product changes, including timelines, dependencies and risks
• Provide forward-looking planning and visibility, ensuring teams are aligned on milestones, trade-offs and readiness
• Support teams to define success upfront, including customer outcomes, commercial intent and success measures
• Lead planning and readiness forums, identifying gaps, clarifying ownership and driving aligned decision-making
• Use customer, market and performance data to inform planning decisions and highlight risks
• Support post-launch follow-through, ensuring issues are visible, owned and acted upon

Essential Skills / Experience

• Experience in product planning, product operations, portfolio or transformation roles in a complex organisation
• Experience delivering clear customer and business outcomes within cross-functional, matrixed environments
• Experience using data, customer insight or performance metrics to inform decisions
• Experience with roadmaps, launch planning or cross-functional delivery at scale

Desirable Skills / Experience

• Background in telecoms, digital, subscription or customer-led product environments
• Familiarity with Agile or scaled delivery environments
• Experience with KPIs, OKRs or product performance frameworks
• Ability to translate complex information into clear, actionable narratives for senior stakeholders

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus

• Access to an online private GP 24/7 for you and your immediate family

• Market-leading paid carers leave with up to 2 weeks off

• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.