Fraud Insight Analyst

Job Description

Due to growth in the team, we're looking for two Fraud Insight Agents to join the Fraud team.

The purpose of this role is to directly contribute to the fraud insights and response capability at VMO2 through the delivery of consumer fraud insights and storytelling. The fraud types this role would focus on include identity, account takeover, network and other related fixed and mobile consumer frauds.

You will be an Agent within our Fraud Respond team which maintains three key delivery areas being:

• Continuous Insights, which includes the delivery of fraud reporting, creation and maintenance of dashboards and development.
• Proactive Insights, which includes the identification, monitoring and investigation of emerging fraud trends/MOs at scale.
• Investigative Insights, which includes responding to requests for fraud insight at pace, including responding to live/evolving fraud events and assisting in further investigations and action(including prosecutions) as required.

You will be primarily based in the Investigative Insights squad but will work across all other squads as needed.

As an Agent, you will be required to deliver insights through identifying appropriate data sources, extracting and analysing the data from large datasets and ultimately use storytelling to communicate those insights. You'll also contribute to investigations, assist in further action as required and support in development of team assets.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Proven practical experience in investigations and one of fraud prevention, detection, and/or response

• Considerable experience in data analysis, including extracting and analysing data from large or complex datasets to draw insights
• A high degree of technical proficiency in Excel, data analysis and data visualisation tools and techniques(e.g., Tableau)
• Expertise in organisational storytelling, transforming data analysis into strategic, actionable, and communicable insights both in written and oral form
• Demonstrable experience of working to tight timelines in a constantly evolving, fast paced environment

The other stuff we are looking for

• An understanding of and confidence in comprehending complex data system architectures

• Experience with identity fraud, account takeover, and/or network fraud
• Familiarity with or experience in machine learning and/or predictive models
• An understanding of basic agile principles

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based assessment.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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