Cost of Sale Support Specialist

Job Description

This is a 6 month FTC

Are you detail-driven, customer-obsessed, and ready to make things happen behind the scenes? We’re looking for someone to support our Cost of Sale team, helping transform circuits from Openreach to TalkTalk while delivering an exceptional customer experience.

This role is all about coordination, communication, and keeping things running smoothly — working with customers, internal teams, and third parties to hit key SLAs and KPIs.

You’ll keep systems and spreadsheets accurate, flagging issues early and working fast with your Manager and wider teams to resolve them. You’ll deliver excellent customer service every day via Teams, phone, and email, while raising and managing Provide, Change, and Cease orders through third-party portals.

You’ll spot trends and root causes, escalate where needed, and work with internal and external stakeholders to keep technical information right first time. You’ll drive continuous improvement, stay on top of daily, weekly, and monthly tasks, keep up with process and regulatory changes, and live the VMO2 values in everything you do.

Who we are

Our new B2B venture. By bringing Virgin Media O2 Business and Daisy together, we’re creating a focused, digital-first B2B business serving customers across small, medium, and large enterprises, as well as the public sector. Powered by our next generation fixed and mobile infrastructure the new entity will offer a broader portfolio of best-in-class solutions - including cloud-based communication tools, voice and contact centre offerings and 5G private networks - helping us win more business and better serve our customers.

The must haves

In order to be considered, you must have the following experience;

• Proven ability of managing key tasks and tracking outcomes
• Experience within a customer facing role
• Self-motivated, organised, and resilient, with the ability to work at pace under pressure
• Takes ownership, uses initiative, and consistently delivers against KPIs and SLAs
• A strong team player who collaborates well, shares best practice, and supports others
• Numerate and detail-focused, with the ability to analyse data accurately in a high-volume environment

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.