Cost Assurance Team Manager-6 month FTC

We’re excited to offer a 6-month FTC opportunity within our Revenue Operations team, created as a result of internal promotions and stepping-up opportunities across the function. This is a fantastic chance to broaden your leadership experience, take ownership of a high-impact team, and play a key role in driving performance, transformation, and revenue protection across the business.

In this role, you’ll lead a team responsible for delivering a range of Cost Assurance activities, overseeing the end-to-end management of complex data reviews—from analysis and cleansing through to resolution or disconnection. Working closely with technical teams and key stakeholders, you’ll ensure the successful delivery of multi-site projects against agreed SLAs, while supporting escalations, managing WIP, and resolving cease-in-error scenarios.

This role requires you to attend the Birmingham Eagle Court office twice a week.

Who we are

O2 Business is our new focused, digital‑first B2B business serving customers across small, medium, and large enterprises, as well as the public sector. Powered by our next‑generation fixed and mobile infrastructure, the new entity will offer a broader portfolio of best‑in‑class solutions – including cloud‑based communication tools, voice and contact centre offerings, and 5G private networks – supported by a culture that prioritises in‑office collaboration, with our teams generally working together on site five days a week

The must haves

In order to be considered for this role you must have the following:

• Demonstrable ability or strong interest in people management, with confidence in leading performance conversations, providing constructive feedback and addressing challenging situations; supported by the willingness to develop management capability through training and coaching
• Demonstrable Commercial awareness interpreting Performance KPIs and Root Cause Analysis to support improvement initiatives.
• Proven ability to understand and mitigate the threat of risk to our organisation by proactively seeking out new ways of working to put in place action plans to reduce or avoid risk.
• Highly organised and adaptable, with proven ability to manage multiple deadlines and meet SLAs while working under pressure, using initiative and taking ownership of issues through to resolution.
• A strong communicator with previous success in a role requiring you to deal with multiple issues including systems, internal departments, 3rd party and/or customer related issues and working through to successful resolution.
• Proven ability to analyse and interpret complex data, including making sound and timely decisions based on analysis of the relevant information and delivering innovative solutions to complex problems.

The other stuff we are looking for

We'd also love it if you could bring:

• A growth mind-set.

What's in it for you

Working at O2 Business, you'll get a rewards package that is designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

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