Join Bath Vets for Pets as a Veterinary Receptionist on a 12-month fixed-term contract for 16 hours per week, located in Bath. This role involves welcoming clients and pets, managing appointments, and supporting the veterinary team.
Requirements
Previous veterinary reception experience is an advantage, but not essential.
Must be friendly, approachable, and confident.
Excellent communication and customer service skills required.
Must be organised and work well as part of a team.
Genuine love of animals and ability to remain calm in a busy environment.
Skills & Responsibilities
Customer Service: Welcoming clients and their pets, delivering excellent service, and answering telephone enquiries.
Administrative Support: Booking and managing appointments, processing payments, and completing general admin tasks.
Team Support: Assisting the wider veterinary team with the day-to-day running of the practice.
Potential transition routes: People from retail or general customer service roles may bring strong communication and organisational skills, alongside meeting the interpersonal requirements of this role.
Job description
16 hours per week | 12-month fixed-term contract
We’re looking for a friendly, caring and enthusiastic Veterinary Receptionist to join our team at Bath Vets for Pets on a 12-month maternity cover contract.
As the first point of contact for our clients and their much-loved pets, you’ll play an important role in creating a warm, welcoming and professional experience while helping the practice run smoothly.
What you’ll be doing:
Welcoming clients and their pets to the practice
Answering telephone calls and responding to enquiries
Booking and managing appointments
Processing payments and completing general administrative tasks
Supporting the wider veterinary team with the day-to-day running of the practice
Delivering excellent customer service to every client
This is a 12-month fixed-term maternity cover position, working 16 hours per week, including 1 in 4 Saturdays with a salary will be in line with the National Minimum Wage.
About you:
We’re looking for someone who:
Is friendly, approachable and confident
Has excellent communication and customer service skills
Is organised and works well as part of a team
Has a genuine love of animals
Can remain calm and professional in a busy environment
Previous veterinary reception experience would be an advantage, but it’s not essential.
If you enjoy helping people and their pets, thrive in a busy environment and want to make a positive difference every day, we’d love to hear from you.
Benefits:
In return, you’ll receive a range of benefits, including:
20% discount across the Vet Group, Pets at Home and the Groom Room
Access to discounts and cashback schemes
In-house career development opportunities
Pension scheme
Holiday allowance
Location: BA2 3GL
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
