Join Vets4Pets as a Part-Time Veterinary Receptionist for a fixed-term maternity cover role located in Handforth (TR15 3PS). Working from 17 hours per week with regular Saturday morning shifts on a rota basis, you will be the welcoming face of the practice, delivering exceptional customer service and supporting the veterinary team.
Requirements
Excellent customer service and communication skills
Caring, confident, and empathetic nature
Ability to organise and multitask in a busy environment
Good administration and computer skills
Previous reception or customer service experience is desirable, but full training is provided
No specific degree or minimum years of experience are explicitly required
Skills & Responsibilities
Customer Service: Deliver exceptional and empathetic communication to greet clients and reassure pet owners during routine or challenging visits.
Administration: Manage appointments, diary scheduling, telephone/email enquiries, and process payments while maintaining accurate client records.
Team Collaboration: Support the veterinary team with daily administrative tasks while working collaboratively in a busy practice environment.
Potential transition routes: People from retail or hospitality roles may bring strong customer service and multitasking skills, alongside meeting the important stated requirements for this position.
We're looking for a friendly, compassionate, and professional Veterinary Receptionist to join our wonderful front-of-house team.
This is a fantastic opportunity for someone who enjoys working with both people and pets and takes pride in delivering exceptional customer service. As the first point of contact for our clients, you'll play a key role in creating a warm, welcoming experience while supporting the smooth day-to-day running of our busy veterinary practice.
What You'll Be Doing
Greeting clients and their pets with a friendly and professional approach
Managing appointments and diary scheduling
Handling telephone and email enquiries
Processing payments and maintaining accurate client records
Supporting the veterinary team with administrative tasks
Providing reassurance and empathy to pet owners during both routine and challenging visits
What We Are Looking For
We're seeking someone who:
Has excellent customer service and communication skills
Is caring, confident, and empathetic
Enjoys working as part of a team
Is organised and able to multitask in a busy environment
Has good administration and computer skills
Shares our passion for delivering outstanding care to both clients and their pets
Previous reception or customer service experience is desirable, although full training will be provided for the right candidate.
Position Details
Hours: from 17 hours per week
Contract: Fixed-term maternity cover
Saturday mornings: 9:00am-12:30pm on a rota basis (currently 1 in 5)
Location: In person
Benefits
Company pension
Employee discount
Store discount
Free on-site parking
If you're looking to join a supportive, friendly team where no two days are the same, we'd love to hear from you.
Please note: We are only able to consider serious applications from candidates who are genuinely interested in this opportunity.
Location: TR15 3PS
Pets just see people. They aren’t biased, and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. We aim to reflect the diversity of the communities we operate, and every colleague can help us achieve this. We encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.
