Join Oxford Cowley Vets for Pets as a Veterinary Receptionist in Oxford (OX4 3JP). This is a client-facing role offering both full-time and part-time hours with a rota including two weekends out of four, perfect for someone passionate about delivering outstanding client care and animal welfare.
Requirements
Previous experience as a Veterinary Receptionist or in a similar client-facing role is required.
Strong computer literacy for managing online booking systems.
A friendly, welcoming manner with a calm, attentive, and empathetic approach.
No specific degree is stated as mandatory.
Skills & Responsibilities
Customer Service: Deliver exceptional service and build strong relationships with clients and their pets.
Administrative Skills: Manage payments, future bookings, and the day-to-day running of the practice using online systems.
Communication: Act as a key link between clients and the clinical team, providing guidance, reassurance, and support.
Resilience and Empathy: Handle diverse situations ranging from difficult news to welcoming new puppies.
Potential transition routes: People from retail or hospitality customer service roles may bring strong interpersonal and organisational skills, alongside meeting the client-facing requirements.
Job description
Voted one of the top 3 veterinary practices in Oxford for the 7th time and FIRST in 2024, we are hiring!
An exciting opportunity has arisen at Oxford Cowley Vets for Pets for an experienced Veterinary Receptionist to join our friendly and supportive team.
If you’re passionate about delivering outstanding client care and thrive in a team-focused environment, this could be the perfect role for you.
What your typical day will look like:
Providing an exceptional service to our clients and the very best care for their pets, acting as a key link between clients and the clinical team.
Building strong relationships with our clients, their pets, and the wider practice team—this will be essential to your success in the role.
Ensuring every client visit is a positive experience, leaving clients feeling confident in the care provided and looking forward to their next visit.
Welcoming clients and offering support, guidance, and reassurance, while confidently managing payments and future bookings.
Supporting the smooth day-to-day running of the practice using our online booking system, so strong computer literacy is essential.
We offer both full-time and part-time hours, with a rota that includes working two weekends out of every four.
The attributes required:
Previous experience as a Veterinary Receptionist or in a similar client-facing role.
A friendly and welcoming manner, acting as the first point of contact for clients and their pets when they arrive at the practice.
The ability to provide confident guidance by staying up to date with practice services and any additional offerings.
A calm, attentive approach, with a strong focus on meeting clients’ needs at all times.
Enthusiasm, energy, and a genuine passion for delivering excellent service, matched by a love of pets.
The resilience and empathy to handle a variety of situations, from supporting clients through difficult news to sharing in the excitement of a new puppy’s first visit.
A positive, infectious personality that helps create a welcoming and friendly atmosphere alongside your colleagues.
In short, you enjoy staying busy, love helping people and their pets, and are always motivated to make a difference.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.
Location: OX4 3JP
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
