Join Bedford Interchange Vets for Pets as a Client Care Advisor in this part-time, 26.875 hours per week role located in Bedford (MK42 7AZ). You will serve as the friendly face of the practice, providing exceptional customer service and bridging the gap between clients and the clinical team.
Requirements
Veterinary reception or VCA experience preferred, but open to strong customer service backgrounds.
Computer literacy including Excel, Word, and Outlook.
Passion for customer service and a love of pets.
Ability to work a 4-week rolling pattern including a 1-in-4 Saturday rota.
Skills & Responsibilities
Customer Service: Deliver exceptional client satisfaction, greet visitors, and build strong relationships with clients and their pets.
Administration: Manage payments, deposits, insurance queries, and coordinate daily practice routines.
IT Skills: Utilize Excel, Word, and Outlook for daily tasks and communication.
Communication: Provide guidance on practice services, handle sensitive situations with empathy, and book future appointments confidently.
Potential transition routes: People from retail, hospitality, or administrative roles may bring strong customer service and organizational skills, alongside meeting the interpersonal requirements of this job.
Job description
If you enjoy providing great service and working in a team, we have just the opportunity for you at Bedford Interchange Vets for Pets!
You’ll be joining a fantastic team who take great pride in their work and now have Practice Standards awards in sustainability and client service from the RCVS.
This is part-time role working on average 26.875 hours per week on a 4 week rolling pattern.
Working days will be as follows –
Monday 8.30am-7pm, Wednesday 2pm-7pm, Thursday 2.30pm-7pm and Friday 8.30am-7pm. The Saturday rota is 1 in 4, 8.30am-5pm. You will have a Thursday and Friday off every 4 weeks.
What your typical day will look like:
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance and expertise and book future appointments confidently.
You will manage taking payments including deposits, and insurance queries and requests.
Coordinating the smooth running of the day-to-day routines of the practice.
Using Excel, Word and Outlook, so computer literacy is a must.
The attributes required:
You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
You are calm, attentive and always focus on the clients’ needs.
You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
We are particularly keen to welcome those with veterinary reception or VCA experience but welcome applications from all backgrounds with strong customer service.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
Location: MK42 7AZ
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
