Assoc Dir-Account Svcs

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

Your role will be crucial in driving our success by ensuring customer satisfaction and retention. You will be responsible for leading a team focused on expanding our relationships with existing accounts. This includes identifying opportunities to introduce new products and features, upselling, and expanding the use of our devices, assets, and video services.

Additionally, you will lead a team dedicated to essential back-office tasks. This team will play a vital role in ensuring the smooth operation of our services and the success of both our internal and external customers.

• Leading vendor teams of SSD, CMT, and Possible New teams, to help remove barriers, solve problems, and to help them be maximally productive.

• Overseeing customer performance analysis related to post-sales support in areas of SLA compliance, Service Delivery, Billing and overall account support.

• Guiding team members in dealing with especially challenging service issues.

• Ensuring team members maintain strong customer relationships.

• Setting departmental goals and budgets.

• Initiating new processes to improve the team’s performance.

**This is a hybrid role. In office days will be assigned by your manager. **

What we’re looking for...

We’re looking for a highly motivated and results-oriented leader. As a leader, you will be responsible for driving revenue growth, cultivating strong customer relationships, and effectively addressing customer account requests.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Project and program management experience.

Even better if you have one or more of the following:

• Led a team.

• Three or more years of experience managing multiple programs, personnel, and profit and loss (P&L).

• Experience with service assurance (incident management), service delivery, finance/billing and contract management

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $114,500.00 - $220,000.00.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $126,000.00 - $220,000.00.