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Analyst-Learning & Dev
3 days/week at home
A little flex time
Job Description
When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
The Entry Level performance support Author role makes up 70% of incoming performance support requests, maintains the integrity of the performance support tools, including Agent Assist and BOTS for the enterprise.
This role is vital to the daily strategic operation of the business ensuring the most current/relevant content is available to the users at the time of need. Key responsibilities include, handling incoming Subject Matter Expert requests (SME), stakeholdering, authoring content, maintaining assets and metadata across the enterprise.
Responsibilities:
Responsible for authoring performance support materials including but not limited to: projects, programs, pricing, products, solutions, promos, processes, equipment
Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc.
Author content to align with writing and editorial style guidelines while putting the user’s needs first
Appropriately tag content with metadata to improve content reuse
Work with teams from all parts of the Verizon organization to author performance support content
Designs content layout that allows users to find what they need
Written & verbal communications with stakeholders to develop performance support content
Assist team with content lifecycle management and other content improvement initiatives
Design and/or load documents and references into InfoManager
Proactive Retention requests and CMS IDs for My Offers
Editing/Publishing based on tenure and experience
Evaluation & Measurement
Completes TPM requests within timelines, as requested
Handles appropriate number of TPM requests based on complexity of requests
Follows editorial style guide with little direction, executes on feedback provided by editor
Oversees execution and communication with the content owner and funnel lead.
Able to independently ensure all content owner feedback is implemented and completed. Able to negotiate as needed.
Select Skills & Experience (identify required vs preferred) (aka You’ll Need to Have…)
Required
Familiarity with CMS (Content Management Systems)
Experience with web-based development tools
Advanced Microsoft skills; Word, Excel, PowerPoint
Google Sheets/Docs/Slides skills
Preferred
Adobe Experience Manager skills preferred
Written and verbal communication skills
Technical writing skills
Stakeholder Management skills
Skills:
Time Management
Content Development skills
Content Development Tools
Self Management
Problem Solving
Where you’ll be working…
This position will be Hybrid and can be based from any valid [country location]. Hybrid w/ expectation of 3 days in office and two days work from home.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours
40
Diversity and Inclusion
We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Company benefits
Working at Verizon
Office locations
Hiring Countries
Australia
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/AU.png)
Czechia
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/CZ.png)
France
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/FR.png)
Germany
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/DE.png)
India
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/IN.png)
Japan
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/JP.png)
Netherlands
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/NL.png)
Philippines
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/PH.png)
Singapore
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/SG.png)
United Kingdom
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/GB.png)
United States
![](https://raw.githubusercontent.com/madebybowtie/FlagKit/master/Assets/PNG/US.png)
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