Credit Controller

We are currently recruiting for a Credit Controller to join our team based in Stratford-upon-Avon. This is a key role within the Finance department, responsible for ensuring customer payments are received in line with targets, aged debt remains within acceptable levels, and both customer and internal queries are resolved promptly. The role requires the ability to balance explaining our services and ensuring invoices comply with customer payment processes, while proactively chasing outstanding payments and resolving any delays to payment.

Key Responsibilities

Dispatching sales invoices

• Distributing customer invoices in line with business unit and customer requirements accurately, timely and efficiently
• Liaising with customers to attain purchase orders and submission of invoices onto customer payment portals

Customer debt collections

• Prioritise and chase outstanding customer balances via phone and e-mail and escalate with customer contacts where relevant
• Support the debt recovery process ensuring statements and chase letters are issued in accordance with agreed milestones
• Escalate non-payment of accounts debt recovery partner
• Liaise with operational divisions to pro-actively manage queries and achieve payments within agreed payment terms
• Maintain payment storyboard for each account providing visibility of required processes to be completed to ensure payment received in line with expectations

Customer cash receipts processing

• Download bank receipts and allocate receipts to the customer account accurately
• Process direct debit collection files and ensure records are maintained in line with direct debit best practice
• Process customer refund payments on the accounting and payments system in line with authorisation levels and agreed payment terms

Reporting key management information

• Allocate incoming customer e-mail queries in group inbox and respond to queries as required
• Timely updating of customer communications on various systems to ensure effective account management and visibility of status
• Provide weekly updates to management on overdue transactions
• Providing actual and estimated customer payment dates for key accounts to support group cash forecast reporting

Other

• Update supplier bank details and check supplier payment runs following set procedures and internal controls
• Assist the audit fieldwork with the production of audit evidence
• Support the finance department with other tasks as necessary

Skills, Knowledge & Expertise

• 2+ years’ experience working in credit control or a finance department
• Natural enthusiasm to chase outstanding debts, work to targets and satisfaction in achieving payment
• Comfortable at escalating outstanding debt with customers and being assertive where required
• Confident verbal and written communications skills with ability to build relationships with internal and external contacts
• Attention to detail ensuring key data is input and documents attached where required
• Strong work ethic and positive can-do attitude
• Self-motivated and ability to prioritise tasks to meet deadlines as required
• At least 5 grade A-C GCSE’s including English and Maths
• Good working knowledge of Office applications (Excel, Outlook, CRM)

Job Benefits

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives