Flexa

3–4 days/week at home

A little flex time

Dog friendly

Apply now

Job Description

Unmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish.

Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom and British Airways.

Our services support the whole organisation with data-driven performance insights for leaders, training for managers, wellbeing tools for all employees, as well as access to a global network of accredited mental health practitioners.

Our internal standards are as high as those of our clients. We’re an ambitious VC backed software business on the exhilarating 10-100M phase of our growth journey. It’s hard and rewarding work and we’re determined to be our very best case study along the way.

Unmind believe high performance will hinge on the powerful harmony between our relentless drive for results and creating an environment that elevates our people's wellbeing. This wouldn’t be possible without a dedication to our core values:

  • Be Human
  • Grow Your Mind
  • Innovate at Speed
  • Inspire & Impact

To learn more about what these values mean to us, please visit our careers page.

Our DEI commitment

We strive to build a workplace that celebrates our differences, where every Unminder feels included, equal, seen and heard. This is true regardless of your age, race, gender identity, religion or belief, marital or parental status, disability, neurodiversity, or sexual orientation.

We’re proud of our culture, but not smug. So if there’s anything we can do to make the hiring process more accessible, just let us know when you apply, or email talent@unmind.com.

The Role – Community Specialist

At Unmind, we are dedicated to providing the best-in-class service to practitioners, as well as their clients. As a Community Specialist, you would be an advocate for our community of therapists and coaches within the company, ensuring their voice and perspective is heard. This role is key to learning more about our practitioners, and how we can continue to improve our service. At Unmind we have ambitious plans to change the perception of mental health. In order to support our ambitions we need a network of high quality practitioners who feel engaged, respected and supported.

In this role, you’ll get to:

  • Build relationships with the wonderful members of Unmind’s practitioner community by responding to enquiries via email, live chat and calls from both practitioners and end users.
  • Onboard new practitioners, including: checking documentation and supporting practitioners to use Unmind.
  • Support the Science and Practitioner Success teams with new projects, including conducting industry research for new markets.
  • Become a subject matter expert on Unmind policies and the Unmind platform and maintain an in-depth knowledge of the practitioner community.
  • Ensure that practitioner documentation is correctly stored and up-to-date.
  • Monitor practitioner activity, and escalate issues / problems you identify to the Practitioner Success team.

Skills and Experience

We encourage you to remove education from your CV upon application as qualifications are not a driving factor in our decision making and we are committed to tackling educational inequality. We firmly believe that no one is the finished article and that there should be learning in every role you do. However, some experience in the following is important for this position:

  • A keen eye for detail
  • Strong communication
  • Empathetic approach to problem solving
  • Quick learner and able to work independently with support
  • Digital literacy

Benefits

At Unmind we believe in having a whole person approach and we hope that our benefits enhance the lives of Unminders, helping them be happy, healthy and fulfilled. You can see the full list of our benefits on our careers page, but they include:

  • Private Medical Insurance for you and your family
  • Unmind Equity scheme
  • Generous gender neutral parental leave
  • 25 days annual leave plus your birthday day off and 2 celebration days
  • Revive and Thrive Days: the second Friday of every month is a company day off
  • Flexible working, including flexible use of Public Holidays and 3pm finishes on Fridays June-August
  • Hybrid working from dog-friendly Central London office (1 team day a week)
  • £1,000 annual learning budget with 2 days learning leave
  • Monthly ClassPass Subscription
  • Financial wellbeing support via Bippit
  • Access to the Unmind platform, including Talk - book free, unlimited sessions with a therapist or coach

Company benefits

Open to part-time employees
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Company shutdown periods – Revive and Thrive Days: the second Friday of every month is a company day off
Summer hours
25 days annual leave + bank holidays
Equity packages
Dog friendly office
Flexible working week
Mental health platform access
Compassionate leave
Health insurance – Vitality Health cover
Teambuilding days
Wellbeing allowance – 10 free Classpass credits monthly, plus £50 per annum towards caring for your eyes
Birthday off
Bank holiday swaps
On-site gym
Life insurance
Financial coaching – Partnered with Bippit
L&D budget – £1,000 per year
Personal development days – 2 days off each year to focus on your growth and development
Great colleagues (personally and professionally)
Competitive salary
Personal budgets for L&D and wellbeing initiatives
Dog-friendly workplace
Office perks (free on-site gym, rooftop seating, community events)
Location
88%
Employees are very happy with their working location freedom
Hours
81%
Employees are very happy with the flexibility in the hours they work
Benefits
81%
Employees are very happy with the benefits their company offers
Work-life balance
70%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
83%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
65%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
78%
Employees feel that the culture supports equity and inclusivity well
Culture
83%
Employees feel like it is a really great environment to work in
Mission
88%
Employees feel very excited about and aligned with the company mission
Salary
60%
Employees feel that their salary is fair and in line with the market average

Working at Unmind

Company employees

140

Gender diversity (male:female)

43:57

Office locations

London, New York, Sydney

Funding levels

£44.5m

Hiring Countries

Australia
United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Healthtech & Healthcare

Healthtech & Healthcare

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
Healthtech & Healthcare

Healthtech & Healthcare

Industry awards 2022

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