Community Specialist

Job Description

Unmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish.

Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom and British Airways.

Our services support the whole organisation with data-driven performance insights for leaders, training for managers, wellbeing tools for all employees, as well as access to a global network of accredited mental health practitioners.

Our internal standards are as high as those of our clients. We’re an ambitious VC backed software business on the exhilarating 10-100M phase of our growth journey. It’s hard and rewarding work and we’re determined to be our very best case study along the way.

Unmind believe high performance will hinge on the powerful harmony between our relentless drive for results and creating an environment that elevates our people's wellbeing. This wouldn’t be possible without a dedication to our core values:

• Be Human
• Grow Your Mind
• Innovate at Speed
• Inspire & Impact

To learn more about what these values mean to us, please visit our careers page.

Our DEI commitment

We strive to build a workplace that celebrates our differences, where every Unminder feels included, equal, seen and heard. This is true regardless of your age, race, gender identity, religion or belief, marital or parental status, disability, neurodiversity, or sexual orientation.

We’re proud of our culture, but not smug. So if there’s anything we can do to make the hiring process more accessible, just let us know when you apply, or email talent@unmind.com.

The Role – Community Specialist

At Unmind, we are dedicated to providing the best-in-class service to practitioners, as well as their clients. As a Community Specialist, you would be an advocate for our community of therapists and coaches within the company, ensuring their voice and perspective is heard. This role is key to learning more about our practitioners, and how we can continue to improve our service. At Unmind we have ambitious plans to change the perception of mental health. In order to support our ambitions we need a network of high quality practitioners who feel engaged, respected and supported.

In this role, you’ll get to:

• Build relationships with the wonderful members of Unmind’s practitioner community by responding to enquiries via email, live chat and calls from both practitioners and end users.
• Onboard new practitioners, including: checking documentation and supporting practitioners to use Unmind.
• Support the Science and Practitioner Success teams with new projects, including conducting industry research for new markets.
• Become a subject matter expert on Unmind policies and the Unmind platform and maintain an in-depth knowledge of the practitioner community.
• Ensure that practitioner documentation is correctly stored and up-to-date.
• Monitor practitioner activity, and escalate issues / problems you identify to the Practitioner Success team.

Skills and Experience

We encourage you to remove education from your CV upon application as qualifications are not a driving factor in our decision making and we are committed to tackling educational inequality. We firmly believe that no one is the finished article and that there should be learning in every role you do. However, some experience in the following is important for this position:

• A keen eye for detail
• Strong communication
• Empathetic approach to problem solving
• Quick learner and able to work independently with support
• Digital literacy

Benefits

At Unmind we believe in having a whole person approach and we hope that our benefits enhance the lives of Unminders, helping them be happy, healthy and fulfilled. You can see the full list of our benefits on our careers page, but they include:

• Private Medical Insurance for you and your family
• Unmind Equity scheme
• Generous gender neutral parental leave
• 25 days annual leave plus your birthday day off and 2 celebration days
• Revive and Thrive Days: the second Friday of every month is a company day off
• Flexible working, including flexible use of Public Holidays and 3pm finishes on Fridays June-August
• Hybrid working from dog-friendly Central London office (1 team day a week)
• £1,000 annual learning budget with 2 days learning leave
• Monthly ClassPass Subscription
• Financial wellbeing support via Bippit
• Access to the Unmind platform, including Talk - book free, unlimited sessions with a therapist or coach