Technical Officer (Spill and Flow)

Job Description

Join United Utilities as a Technical Officer Spill and Flow and play a key role in protecting our wastewater network and the environment. This is a permanent Blackburn based role where you will lead the monitoring and optimisation of flow and spill performance across a defined area, ensuring assets operate efficiently, safely, and in full regulatory compliance.

You will work within a friendly and supportive team of around ten engineers and technicians, alongside a wider network of experienced professionals including Network Asset Engineers, Technical Officers, and Controllers. This is a highly collaborative role where knowledge sharing is encouraged, and there is a strong team culture built on support and shared expertise.

Balancing time between the office and field, you will work across a range of non-infrastructure sites. You will need to be confident working both independently and as part of a team, using your initiative to manage priorities, solve problems, and deliver performance improvements in a fast paced operational environment.

Key Responsibilities

• Take ownership of end to end performance management of spill and flow across a County, analysing operational data to identify issues, implement corrective actions, and escalate risks where required
• Develop and deliver action plans that ensure compliance with regulatory obligations and internal performance targets, while contributing to site and area planning to optimise asset performance
• Work collaboratively with Field Technical Officers, Hub Technical Officers, Process Controllers, Operators, Engineers, and Technicians, providing clear scientific, technical, and operational guidance to support asset performance
• Identify operational challenges and asset needs relating to compliance, efficiency, availability, and safety, recommending effective solutions while reviewing workforce scheduling to drive performance improvements
• Analyse, interpret, and communicate performance trends through clear reporting and insight to support informed decision making
• Support the preparation of regulatory submissions and Environment Agency correspondence while leading the development and maintenance of quality assurance documentation
• Monitor alarm management systems and identify optimisation opportunities, working in partnership with the Area Engineering Manager to maximise asset performance
• Contribute to the development of risk registers, supporting the identification, prioritisation, and management of operational and strategic risks
• Build understanding of new assets and processes while supporting the training and development of field teams to embed best practice and drive performance improvements

Skills and Experience

• Strong analytical capability with the ability to interpret complex performance data relating to spill and flow assets and translate this into practical actions

Why This Role

This is an opportunity to step into a role that sits at the heart of operational performance and environmental protection. You will work within a genuinely supportive and approachable team, with a wide range of experience to learn from, where collaboration and knowledge sharing are part of everyday working life.

With a blend of office and site-based work, autonomy to manage your own workload, and the backing of a strong team, you will have the chance to develop your expertise while making a meaningful impact on regulatory performance and asset optimisation.

Benefits

• 26 days annual leave rising to 30 with service, plus bank holidays
• Competitive pension with up to 14% employer contribution and life cover
• Performance related bonus of up to 7.5% plus recognition awards
• Company funded healthcare plan and wellbeing support including mental health resources and Employee Assistance Programme
• Access to discounts, gym savings, and flexible benefits through MORE Choices
• Financial wellbeing support including Salary Finance and Wealth at Work
• Electric vehicle scheme and ShareBuy options
• Enhanced parental leave

If you are proactive, organised, and ready to take ownership in a role where your insight drives real results, this is the perfect next step.