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United Utilities

Technical Liaison Officer

Location flexibility:  3 office days / week – 3 days in the office, 2 days from home
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Job Description

We have an opportunity for a Technical Liaison Officer to join us. In this role you will provide technical and engineering support to Developer Services and Metering to deliver projects to achieve company regulatory targets through the AMP and provide high quality data and analysis which support and drive process improvements, decision-making and achievement of performance targets within Developer Services and Metering operations.

Supporting the resolution of complex metering issues across the wider business Monitor performance whilst highlighting areas of concerns and work closely with Developer Services and Metering colleagues, Network Delivery, Contractor Partners and Customer Service to ensure that projects are delivered in a manner that promotes; World class Health and Safety performance, highest standards of customer satisfaction, ensure quality and compliant outputs, efficient project delivery.

What You'll Be Doing

  • Provide technical advice to Contractor agent and teams and sign off any agreed changes to scope of works as appropriate
  • Support the Metering Delivery teams for meter exchanges, installs and drive improvement to enhance OPS performance and CMex
  • Solutioneering approach to long standing legacy issues Assist in escalated customer complaints/issues on a face to face basis
  • Monitor contractor workbank reports focusing on jobs awaiting technical input and/or client delay
  • Work alongside Contract Partners to build and ratify remedial action plans to ensure areas of Contract Partner under-performance or concerns are addressed
  • Building links and partnerships with Network on issues such as leakage/High measured bills/Zero Cons Reactive maintenance/Priority work

What You'll Bring

  • Technically competent and high degree of expertise in Streetworks practice and legislation
  • Knowledge and experience of contractual procedures and understanding of Developer Services and Metering policies
  • Knowledge and understanding of Water Distribution, Network Operations, Regulatory Control and Metering
  • Experienced in working comfortably in a matrix environment
  • Highly experienced in working with contractors / service providers to deliver performance
  • Ability to communicate successfully at all levels – internally and externally to United Utilities

Qualifications

  • HNC level qualification in relevant technical discipline or equivalent significant business experience
  • Full UK Driving Licence

What We Offer

  • A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
  • A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
  • Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
  • A comprehensive healthcare plan through our company-funded scheme
  • MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
  • Best Doctors
  • Salary Finance
  • Wealth at Work courses
  • Deals and discounts
  • EVolve Car Scheme
  • Employee Assistance Plan
  • Mental health first aiders
  • ShareBuy
  • MORE Choices flexible benefits

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.

Apply

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A little flex time

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26 days annual leave + bank holidays
Annual bonus – Bonus levels vary depending on your role grade
Buy or sell annual leave – Buy or sell up to 5 days per year
Death in service – covered for 4 times pensionable earnings
Cinema discounts
Employee recognition scheme – Colleague led recognition scheme with monthly winners
Cycle to work scheme
Dental coverage
Collaboration spaces
Electric Car Salary Sacrifice
Employee assistance programme
Enhanced maternity leave – Up to 26 weeks leave at full pay
Enhanced pension match/contribution – Up to 21% combined contributions
Enhanced sick days
Ergonomic workstations
Faith rooms
Family health insurance
Further education support – Ongoing learning opportunities through apprenticeships and vocational training
Gym membership – On-site gym at our head office & discounts on local gyms for those not based there
Health cash plan
Health insurance
In house training
Mental health days – 1 wellbeing day per year (in addition to annual leave)
Mental health first aiders
Compassionate leave
Enhanced paternity leave – Up to 4 weeks leave at full pay
Mental health platform access – Offering mental health consultations, health checks, digital fitness resources, and wellbeing support.
On-site gym
Open to compressed hours
Open to part time work for some roles
Adoption leave
Private GP service – via our virtual GP - available to you and your loved ones
Professional subscriptions
Referral bonus – of £500
Neonatal leave
Reservist leave – Reservists/Army Reserve with 6 months service are entitled to 10 days paid leave per year to attend the annual training camp.
Restaurant discounts
Secure on-site parking
Sensory-Friendly Setup
Shared parental leave
Will writing
Carer’s leave
On-site childcare – Only at our head office
Income protection
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