Head of Products (Technology Services)

Job Description

Head of Products (Technology Services)

Location: Warrington (Hybrid: 2–3 days per week on site)

Salary: Competitive + excellent benefits Contract: Permanent, Full time

Lead the vision. Shape the strategy. Transform how millions experience our servies.

United Utilities is undergoing one of the most ambitious digital transformations in the UK and we’re looking for a dynamic, forward thinking Head of Products (Technology Services) to help drive it.

This is not a maintenance role. It’s a chance to redefine how technology empowers our people, supports critical operations, and delivers essential services to communities across the North West. If you’re energised by complexity, motivated by impact, and ready to influence at the highest levels of a FTSE 100 organisation, this is your stage.

The Opportunity

As Head of Products, you’ll sit at the intersection of strategy, technology and operations shaping the digital capabilities that underpin Water, Wastewater, Central Operations, Maintenance, Scientific Services and Integrated Operations.

You’ll lead a high performing matrix team across Enterprise & Data Architecture, Portfolio, Commercial, Project Management, Business Analysis, Operations and our commercial partners. Your leadership will directly influence how we innovate, how we deliver, and how we evolve.

This is a role for someone who wants to make things happen.

What You’ll Be Doing

• Inspire and empower multidisciplinary teams to deliver exceptional technology services with outstanding customer satisfaction
• Translate business ambition into technology reality, shaping clear, actionable change
• Build strong, trusted relationships across the Product Area, driving clarity, collaboration and continuous improvement
• Own and manage the full technology change portfolio, ensuring delivery partners meet performance, commercial and quality expectations
• Support Product Owners to optimise processes and uncover new opportunities for improvement
• Manage totex for the Product Area, ensuring investment delivers maximum value
• Maintain visibility of future demand and ensure alignment with strategic priorities
• Report, monitor and articulate the value delivered across the portfolio
• Ensure seamless transition of new solutions into support and operational models

What You’ll Bring

• Strong, confident leadership with the ability to build an engaged, high‑performing culture
• Excellent commercial acumen and experience managing vendor relationships, including systems integrators
• Hands‑on experience applying Agile frameworks
• Deep understanding of technologies, legacy systems and complex technical environments
• Proven ability to manage performance, resolve high‑level issues and drive service improvements
• Skilled at influencing and guiding stakeholders across technical and non‑technical teams
• Comfortable navigating ambiguity and managing demand across multiple portfolios
• MSP / APMP / SAFe leadership or other Agile certification (or equivalent experience)

Why Join United Utilities?

• A pivotal leadership role in a FTSE 100 organisation committed to sustainability and community impact
• £5k cash car allowance and up to 20% performance‑related bonus
• Competitive salary and benefits, including a 21% combined pension contribution
• Hybrid working that supports balance and flexibility
• The opportunity to shape strategy, drive innovation and influence major decisions
• A collaborative, inclusive culture where your ideas and expertise will genuinely shape the future

If you’re driven by purpose, excited by challenge and motivated by the chance to make a real difference, we’d love to hear from you.