United Utilities
Assistant Project Co-ordinator
Location flexibility: 3 office days / week – 3 days in the office, 2 days from home
Job Description
We have a opportunity for an Assistant Project Co-ordinator to join us. You will Provide advice, guidance, and support to the Project Delivery Team to ensure that any potential Customer and Third-party issues are identified and resolved.
Acting as the focal point for advising the Delivery Manager and project team on the coordination of customer and third-party operations (e.g., network rail and power supply). You will work with both internal and external stakeholders to assist in the delivery of a variety of small and lower complexity projects
What You'll Be Doing
- Assisting the Delivery Manager and project team in identifying customer and third-party risks for lower complexity capital projects, as well as customer/street works issues and community investment opportunities.
- Work alongside Environment & Sustainability PLE (Planning, Landscape, and Ecology) to develop Customer and Third-Party Action Plans for projects. Produce the Checklist for identifying third parties and assessing the impact on customers.
- Providing direction and assistance to the Delivery Manager and project team on the ownership and resolution of customer contacts in compliance with the company's guaranteed service standards and service level agreements.
- Contributing to project reviews and input to monthly reports on customer/stakeholder management
- Developing a strong working relationship and lines of communication with the relevant Area Engagement Lead.
- Ensure that all essential customer and Third-Party permissions and consents are in place prior to full approval or start on site.
- Undertake assurance activities such as site visits to monitor project performance for customer and third-party activities.
- When required, provide support to the Third Party and Senior Third Party Co-Ordinators in activities and administrative tasks related to more complex projects.
What You'll Bring
- Good understanding of Microsoft applications - Word, Excel, and PowerPoint.
- Communication Skills - able to communicate well with customers, internal and external stakeholders, and be able to adapt your communication style to different scenarios.
- Proven record of providing exceptional customer service
- A Full UK Driving Licence
What We Offer
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
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Working at United Utilities
3 office days / week – 3 days in the office, 2 days from home
A little flex time
Company benefits
26 days annual leave + bank holidays
Annual bonus – Bonus levels vary depending on your role grade
Buy or sell annual leave – Buy or sell up to 5 days per year
Death in service – covered for 4 times pensionable earnings
Cinema discounts
Employee recognition scheme – Colleague led recognition scheme with monthly winners
Cycle to work scheme
Dental coverage
Collaboration spaces
Electric Car Salary Sacrifice
Employee assistance programme
Enhanced maternity leave – Up to 26 weeks leave at full pay
Enhanced pension match/contribution – Up to 21% combined contributions
Enhanced sick days
Ergonomic workstations
Faith rooms
Family health insurance
Further education support – Ongoing learning opportunities through apprenticeships and vocational training
Gym membership – On-site gym at our head office & discounts on local gyms for those not based there
Health cash plan
Health insurance
In house training
Mental health days – 1 wellbeing day per year (in addition to annual leave)
Mental health first aiders
Compassionate leave
Enhanced paternity leave – Up to 4 weeks leave at full pay
Mental health platform access – Offering mental health consultations, health checks, digital fitness resources, and wellbeing support.
On-site gym
Open to compressed hours
Open to part time work for some roles
Adoption leave
Private GP service – via our virtual GP - available to you and your loved ones
Professional subscriptions
Referral bonus – of £500
Neonatal leave
Reservist leave – Reservists/Army Reserve with 6 months service are entitled to 10 days paid leave per year to attend the annual training camp.
Restaurant discounts
Secure on-site parking
Sensory-Friendly Setup
Shared parental leave
Will writing
Carer’s leave
On-site childcare – Only at our head office
Income protection
