Quotations & Operations Agent

Job Description

We are seeking digital experienced and helpful individuals like you to join our diverse team of Quotations & Operations Agent in Italy (Sorrento).

You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation.

So if you have got the right to work in Italy and speak Italian and English, keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 25.000€ gross per year.
• 1 - 2 days off/week.
• 40 working hours/week.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT THE JOB

• Quoting and booking requests from our FIT, tailor-made, and Group clients.
• Create the proposal for the clients(where we don’t have anything on the shelves) and follow up on it.
• Try to increase our conversation ratio and margins.
• Proactive communication with B2B team/Supply to ensure the best proposal.
• Filter requests following organization guidelines.
• Oversees and manages hotel and land service reservations for groups and individuals
• Ensure last minute operational changes and/or reservations
• Ensure all reservations are managed in detail and suppliers receive them on time
• Load correctly all reservations in the system
• Send all needed documents (final details and vouchers) to the clients
• Send the proforma invoice to the clients in advance when pre-payment is required
• Monitor pre-payments both of clients and suppliers
• Solve daily operational issues
• Assist clients when on the spot through the emergency line
• Re-check all reservations day by day
• Monitor booking positions for groups and send weekly updates to the hotels

ABOUT YOU

• Excellent communication skills, both verbal and written in English and Italian is required. Other European languages would be advantageous.
• Great organizational skills and ability to work in a fast-paced environment.
• Experience in the leisure and Italian tourism industry .
• Able to work in a flexible manner (including different shifts Monday-Sunday)
• Able to solve problems independently and embrace our digital culture.
• Easily adapt to working changes and quickly learn new skills
• A collaborative and great team player
• Ability to prioritize in day-by-day workload

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.