Port Delivery Team Leader

Job Description

Join our Operations & Delivery team as a Port Delivery Team Leader – Shore Excursions in Sydney where you will be responsible for delivering smooth Dispatch and Operations by overseeing the delivery of services, team & staff management, and all related logistics.

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world.

If you have got the right to work and live in Australia and speak English, keep on reading!

ABOUT OUR OFFER

• A competitive salary package.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• High capacity to manage a team to deliver results.
• The ability to use MS Office tools such as Excel, Teams, One Note & Outlook to high standards.
• Is comfortable leading change and resilient to ambiguity or setbacks.
• Must be available to work on weekends and/or holidays if required.
• Solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture.
• Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics.
• A genuinely helpful, flexible, and professional personality.
• Previous experience in travel/tourism and or cruise ships is advantageous.
• Excellent communication skills, both verbal and written English, plus fluency in other languages would be advantageous.

ABOUT THE JOB

• Managing and leading a team of direct reports, ensuring efficient and effective processes at the Port (Shorex operations) that include constant collaboration and coordination between the team members.

• Guarantee proper level of resources to deliver operations and manage staffing accordingly to the needs of each operation.

• Responsible to develop and maintain continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities.

• Work closely to the Port Delivery Team Manager to ensure a good commercial relationship with Cruise Lines by providing that all relevant feedback picked up during operation is reported.

• Planning and booking of services to conduct shore excursions at various ports of Australia. The role may require travelling to different ports of the country.

• Oversees and manages operations incidents in the Port and reviewing that there is no impact in the delivery of the operation.

• Ensure operations changes at the pier are managed to the detail and suppliers receive last minute changes or requests.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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